It was a place to sleep, and it was nice to be able to walk to the river right behind the hotel, but the service and the quality of the hotel itself left a lot to be desired. Biggest complaint: darkness. The hallways and the ice/snack machine room were very dark. Many rooms were obviously unlocked (anybody could slip in and hide) and several times at night there was nobody at the desk even though the front door was open. Dangerous, even if we are in Iowa. Booked for two people, received shampoo, soap and towels for one. The "continental breakfast" was horrid. The cheapest bread available, a poor selection of bruised fruit, and two generic cereals. The snack machine was nearly empty and the candy bar I bought had to be over a year old--it was inedible! Telephone only worked intermittently. Was refused the points for staying there because I booked through Hotels.com. Needed salt for some food I cooked in the microwave and there was none in the hotel. Not enough electrical outlets for cell phone and computer. When I complained, I was told the manager would call me. The next day, the manager "was not in" and I never received a call. I want a refund!!! Will never stay there again--mostly due to the poor response to my complaint. Penny-wise and pound foolish. No wonder the parking lot was empty.
- Also Known As:
- Mason City Days Inn
- Days Inn Mason City Iowa
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