I have stayed in Mason City before at other cheaper hotels and this time I thought I would stay some where more nice and was expecting more for the price. I made a special request when I booked my room for a later check since I am here for business and needed the room most of my last day. The lady told me that this would not be a problem. I called before my arrival to make sure that this was noted on my reservation and the gentleman on the phone told me that as long as I asked when I made my reservation that it would all be taken care of. Well last night October 8th when I checked in I asked the front desk clerk if the note was on my reservation and very rudely she replied with no that is not on your reservation and you have to call in the morning and talk to management to get it changed. I thought this was ridiculous that I would have to call and talk to someone about this after it was the third time I asked about this. Well I did not have time to call this morning because I was tied up with my work stuff. So when I returned later in the afternoon I went to the front desk and asked for a manager and was greeted by another rude women who smirked at me and said I am the supervisor on duty. I told her about my request and reluctantly she finally made it happen! That is just the beginning of problems. The bathroom has mold growing on the bottom of the mirror and the shower provided luke warm hot water. Also do not plan on sitting peacefully in your room at night because you will hear every door that slams shut and every person walk by your door. I sit here in the room typing this and I checkout tomorrow and I will have to really consider staying here again when I come to Mason City.
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- Also Known As:
- Country Inn Mason City
- Mason City Country Inn
- Country Inn & Suites Mason City Iowa