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“surprised” 4 of 5 stars
Review of Country Inn & Suites Mason City

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Country Inn & Suites Mason City
2.5 of 5 Hotel   |   4082 4th Street SW, Mason City, IA 50401   |  
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Ranked #5 of 8 hotels in Mason City
kansas city
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“surprised”
4 of 5 stars Reviewed July 25, 2012

have statyed at this hotel several times and will stay again. But i was shocked at behavior of front desk- a young adult in our party lost her room key- she went to the front desk to get another key. The man working the desk did not ask her name or for an ID - he simply gave her the key for the room she asked for- good thing she was not an ax murder cuz if she was she just got access to a room NO QUESTIONS ASKED. this is a HUGE safety concern

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMASONCITY, General Manager at Country Inn & Suites Mason City, responded to this review, July 27, 2012
My apologies for the way the additional key request was handled by my front desk person. Our policy is very strict. When an additional key is requested for a checked in room, I require the front desk person to ask for ID and room number. We then check the reservation system to be sure the room and name are the same. Many times a person will come from the pool and have no ID so we will ask other information such as address, phone number, etc. If we still are not satisfied, we will escort the person to the room. For a child, we normally ask that a parent come to the front desk so we can issue a new key.
If possible would you provide the date and time of the key request so I can speak to the person on duty that day?

Jim Latham
General Manager
641 423 1770
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 people have reviewed this hotel

Traveler rating
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    7
    7
    2
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19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Any
English first
Wilton, Iowa
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 12, 2012

Stayed at the Country Inn and Suites in Mason City one night, Sunday June 10, 2012. Regular room with a king size bed. The entire property was like new, clean and well kept. The bed was comfortable, the room was quiet. No noise from outside the room. Doors close softly, no listening to other doors slamming. Room was well equipped, refrigerator, micro wave, etc.

The free breakfast was very good, with china and silverware, no paper plates, no plastic. Hot items and plenty of the regular continental items.

All the employees we dealt with were friendly and courteous.

So why a "very good rating instead of "excellent"? The pool and whirlpool area was closed for a mechanical problem. It was listed on the Country Inn website as a feature of the hotel, and we would have stayed somewhere else had we known it would be closed, as there are lots of choices in Mason City, and we enjoy a swim and sitting in the whirlpool after a long day on the road. But this property was excellent in every other regard.

By the way, we had no trouble finding the hotel, our GPS took us right to it, and it is well marked, with a large sign out front.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2011

Overall a good experience, but some quirks that would keep me from coming back. On the plus side, the room was clean, if a bit dated. Breakfast was very good, with several hot choices, more than at the competition. On the quirky side, first it was hard to find (my GPS had me going in circles to find the entrance, which is not clearly marked from the road); second, as others have commented, there is no cover over the entryway. Getting our luggage in was a hassle, as our rollers hung up on the seams in the sidewalk, and I had to hold the door open with one arm while trying to get my luggage thru. The "living room" of the suite did not have its own AC/heat control, and was too warm. In the bedroom, the curtains blocked the blower for the AC, sending the cool air behind the curtain and out thru the window glass, not into the room. So to get the benefit of the AC, you have to keep the curtains open, giving anyone in the parking lot a show. Worst, the blower in the return vent for the AC absolutely ROARED constantly, making it almost impossible to hear the TV and difficult to sleep.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 11, 2011

Nice, cute Inn with a creative country charm. Nice spacious rooms and free WiFi. Good view of a farm field from room 335. Pool is NOT heated in the summer, so beware! Friendly hotel guy, and very helpful. All looks well and cozy, until it was bed time. My grandmother pulled out the couch bed, and the sheets were dirty- with pubic hair and blood on them. She went to complain to the front desk, and she came up with a rollaway bed. The sheets on that bed had bus on them. She complained once again and finally got clean sheets. But, despite that, very, very good Breakfast in the morning, but the eggs were kinda runny.

Room Tip: Suites are large
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2011 via mobile

My number one priority when selecting a hotel is that it be ultra clean. This one was. Attractive rooms, pleasant staff, and immaculately clean.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmetsburg, Iowa
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 22, 2010

Stayed for an extended weekend, with people of all ages from 6 to 80, front desk people were very friendly and helpful! Rooms where clean and kept that way. Breakfast was above average, and pool was warm enough for the kids(not for me but I like it warm). Only bad thing was a somewhat grumpy breakfast attendant on Sunday.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 19, 2010

The good: location and service. There are a lot of restaurants in the area, easy to drive to. All staff members were extremely friendly and helpful.

The bad: rooms and bedding. I think some of the rooms have had some updates, others not so much. Some of the rooms have refrigerators and microwaves, others do not. My heater did not seem to work one week, and I was very cold at night. It seemed to be blowing constant air, sometimes warm but mostly cold so this was a HUGE negative. The bedding also really needs to be updated. The mattress itself seems pretty old.

All in all, I recommend because compared to the other local hotels this one isn't too bad. The friendly staff definitely makes it a better situation. There is though a holiday inn express being constructed nearby, so I would expect the Country Inn will need to update if they want to stay competitive.

  • Stayed September 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites Mason City

Also Known As:
Country Inn Mason City
Mason City Country Inn
Country Inn & Suites Mason City Iowa
Address: 4082 4th Street SW, Mason City, IA 50401
Phone Number:
Location: United States > Iowa > Mason City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Mason City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Mason City 2.5*
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