I'm not though discouraging travelers from visiting the hotel, it has its merits but I'd no longer use the term palace as it might sound a bit luxurious, which is not at all.
Maybe a few pros/cons will help new travelers choose whether to stick to it or not.
The hotel has a privileged location, with extensive green areas and a great deal of leisure options. It's especially good for kids, the hotel has entertainers and activities for the youth and the adult.
The staff was attentive at all times, I wouldn't have to ask for something, their responsiveness it's something to be counted on. Having said that, I'd amend that they are not quite prepared to help English speakers - but you may as well take as an opportunity to practice your Portuguese listening. =)
The restaurant buffet has many options and the overall quality it's not questionable. I missed vegetarian dishes though, so I suggest that if you are expecting the same as I was you better ask in advance. Having talked to the manager a few hours before lunch time, I got more options.
Rooms are a bit old, I'd suggest them to refurbish and have a look at some leakage problems.
In the morning (peak hours?) there was a hot water shortage in shower. In my opinion it's a severe fault in the winter. The manager said that the boiler reached its capacity, which is technically justified but not acceptable.
Wireless internet is rubbish. I wasn't particularly in the need of, but it will certainly disappoint you if it's a mandatory item. Just don't rely on it.
From what you get and comparing with alternatives in the region, I believe it's a bit overpriced.
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