My family and I recently stayed at the Royal Palm Beach Resort for 2 weeks.The highlight of our stay was the kindness of the Reception Team. The beauty of the island and it's wonderful beaches speak for themselves.
Other than for a minor delay in checking us in ,The Reception Team were faultless in every aspect of customer relations. They were always courteous, helpful and genuinely concerned that our every need was met daily. Special mention of Supervisor Diana, whose generosity knew no limits. Also Jesse and Xavie who helped us type, scan and email a very important letter . Other members of the team always tried to be helpful , for example, in getting our boarding passes printed out. Hostess Monet in the restaurant, was always pleasant and gave good advice on food and travel.
I recommend Diana and her team to be a role model for all Diamond resorts worldwide ! No kidding.We have been around enough resorts to recognise star quality.
The hotel location is ideal, right on the beach. The sea is always calm and perfect for families with children. It's also great for a daily swim and for snorkelling.There are lots of water sports nearby. Restaurants and shops are all within easy walking distance ,and one is spoilt for choice when it comes to food.
We had a three bedroom for 2 adults and 3 children,on the second floor.Location was perfect. We found it adequate.Each bedroom had it's en suite!
We had an unfortunate experience when we visited a beach on the French side. Our car boot was broken into and we lost some of our valuables. The beaches have no visible presence of security ,so it's a playground for thieves. Leave nothing valuable in your car.
We rented a car from David ,at PAYLESS, near to the hotel, just past McDonalds. Genuine guy and good rates.
We visited Flamingo Beach Resort , the sister hotel ,a few times. Not as wide a beach,but more water activities, including two pontoons ,one boat shaped ,for the young swimmers.
All in all , we had a great holiday, thanks to a large extent ,to the Royal treatment we received from Diana and her team at Reception.