Arrived at hotel at check in time. I had made a online reservation the night before. The girl at desk said she couldn't find it. She told me the room l had booked was golng to cost over 200.00. After I said I had reserved it online for 139.00 and wasn't going to pay more she finally found it. Great! But the room wasn't cleaned yet with a sour look on her face.She asked us to wait in the lobby and she would bring us the key when it was cleaned. Fifty minutes later i went back to the desk.She had forgotten. I asked her politely how the room was coming. She called housekeeping they said they were just going to start it and I needed to wait another twenty minutes. By this time I had been waiting over an hour. I said I didn't care to wait. I politely asked if she could find me another room. I must have been asking to much. Her body language and attitude was terrible. She never smiled during the whole time. I thanked her for taking care of the problem when she handed me the keys. She never smiled or thanked me. I would not want someone with that type personality representing my hotel. The room was great but the service at check in was very displeasing.
- Official Description (provided by the hotel):
- Experience this remarkable full service boutique hotel, offering the area's most elegant accommodations, cuisine and impeccable service. After a $30+ million complete renovation, the Hotel Julien Dubuque is now a true landmark of luxury and sophistication. The hotel's contemporary elegance and sumptuous comfort complement the grandeur of the historic Old Main District, which is home to many of the incredible sights and cultural experiences the region has to offer.Whatever journey brings you to the Hotel Julien Dubuque, we invite you to set aside a little time to take good care of yourself.Potosa Spa & fitness facility, located on the lower level of the Hotel Julien Dubuque, is the definition of an exceptional boutique hotel spa: Steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for mind and body. ... more less
- Reservation Options:
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- Also Known As:
- Julien Hotel Dubuque
- Hotel Julien Dubuque Iowa