Just recently attended CHAMPS for Mothers Day and our first visit ever. The food is below par and not worth the price, I only ate it because I was starving from playing golf all morning.
Next, I have just returned from Afghanistan to spend mothers day with my mom ( a woman who has raised two Marines). Champs was busy when we arrived but 15 min into service the place was dead, maybe two other families in the place. We had reservations at 1:30 and ordered our food at 1:45. In the process of waiting for our food my mothers wine glass went empty and stayed empty until our food arrived at 2:25 along with my fathers beer and my water. A water! I had to take my wife's water in order to have something to drink until our food arrived. We finished our food and attempted to pay our bill but had to find someone to give us our bill. My mother found the manager.
This is where is gets worse, my mother complained about the service and the manager argued with her about her complaints and offered the General Manager to talk to since she was there. As my mother explained to the General Manager about the service so too argued with my mother rather than asking how they can fix the situation since there was an 18% gratuity (don't get me wrong I agree with this for large groups IF they do their job), if the place is busy then I would have given them the benefit of the doubt and agreed that they were busy.
My mothers complaints went unresolved with just the General Manager and the regular Manager retaliating and treating my mother like a criminal. Let alone after treating my mother like this on mothers day they informed us that they charged us the wrong amount, they charged us $80 short of the actual bill.
We paid our bill and will never return
If the General Manager reads this I would like to say to you:
Your corporate office will hear about this, also the reason that no one else at the table complained to you is because we thought if anyone should complain it should be the person paying the bill (our parents). At least we had the intent of not causing a scene to bad you made it one, I am sure your corporate office will not share the same view you had.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.