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“Very nice” 3 of 5 stars
Review of Holiday Inn Des Moines Downtown

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Holiday Inn Des Moines Downtown
3.0 of 5 Hotel   |   1050 6th Ave., Des Moines, IA 50314   |  
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Ranked #22 of 46 Hotels in Des Moines
Cincinnati, Ohio
Top Contributor
282 reviews 282 reviews
33 hotel reviews
131 helpful votes 131 helpful votes
“Very nice”
3 of 5 stars Reviewed September 6, 2013

This hotel has great potential. The rooms were extremely clean which I loved, my most highest concern . The hospital has a great location and provides great views if you get a downtown view. The hospital had a revolving restaurant and a bar on the top floor which would have been awesome if it were open. But due to recent times it is isolated to conventions and such. Was denied access to the premises. Overall was a good hotel but in addition there is no complimentary breakfast and the bar bleeds you with ridiculous prices. But thank you goes out to Justine who took care of my room in housekeeping, she was the saving grace for this facility.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, September 24, 2013
Dear kevin c,

Thank you for your feedback. I highly appreciate your compliments on our rooms and I am glad that you liked our location.

On the other hand, I apologize if you found some of our rates to be expensive. Nevertheless, we thank you for your valuable feedback and the special mention you have made to one of our staff. It was real pleasure to learn that you were satisfied with most aspects of your stay.

We hope to have the pleasure in welcoming you back again very soon for another enjoyable stay.

Sincerely,

Dhan M
Case Manager
IHGCare
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Collinsville, Illinois
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2013

In spite of ongoing renovation I found the property to be just fine. The staff was wonderful, the bar and food at the bar was awesome, and I appreciated the underground parking and central location. I didn't find the beds overly comfortable but they were adequate. I had two queens and I much preferably a king room.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holiday1050, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, September 17, 2013
Dear Jim A,
Thank you so much for offering your thoughts regarding your stay with us. I am happy to see the high marks you gave us in regards to cleanliness and service. I have shared your review with all staff members so we may improve for the future. I am so glad you chose to stay at the Holiday Inn Downtown while in Des Moines. I hope we have the opportunity to accommodate you again in the future.
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Top Contributor
81 reviews 81 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 3, 2013

I have mixed emotions about this particular hotel.

I used this hotel due a medical emergency with a family member. It provides family of loved ones in Mercy a very close place to stay, with a shuttle to take you to and from the hospital. This is a great partnership that the hotel and hospital have.

I felt the rate was pretty steep ($89) considering the partnership, and I believe that if you’re loved one is not in ICU or CCU, better rates and hotels are not much of a drive.

The staff was extremely friendly!

We got in late from the hospital so we thought we would order room service, the hotel booklet had two menus. We did not know it, but one was no longer accurate. We ordered what we thought was two entrée’s and a sandwich with drinks. Should have been roughly $40 with tax and gratuity, the bill was $65. Apparently the “new” menu the entrée’s don’t come with the sides so we were charged for multiple items that we believed to be included. I would have to say for a $10 sandwich it was disgusting….my wife and son enjoyed the chicken strips. It took three separate times to get our bill corrected. I would utilize other restaurants or even the hospital cafeteria if I was going stay there again.

The staff member took our booklet and kept it, that wouldn’t have been a big deal, but not being from the area, a lot of valuable information was in the booklet. I’m not sure why the old menu just couldn’t be removed?

The room we had was on the first floor, and being next to a hospital, we heard sirens all night long. I would try to get a room at a much higher level in the hotel and maybe the sound wouldn’t be as bad. I was also not much of a fan of the beds, so between the beds and sirens it was a very long night. The rooms where okay, defiantly one of the worst we’ve ever stayed in for a Holiday Inn, but not the worst room we have stayed in.

My last complaint would be the air in the room. We felt the room was warm, so we adjusted the thermostat down to 66 in order to cool it off. The room temperature never got below 71 degrees. 71 is a comfortable temperature, but it felt much warmer than that in the room.

Certain situations this hotel would be ideal due to location alone, but most times I believe better could be found.

Room Tip: Try to get a room at a higher floor level, that might reduce the noise level.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holiday1050, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, September 17, 2013
Dear iowafreak,
I want to thank you for taking the time to offer your review of your recent stay with us. We take every review, good and bad, seriously as they help us to improve for future guests and hopefully your next stay with us. I am sorry to hear we did not meet your expectations as we strive to be the best Holiday Inn around. I have shared your review with all of our staff, and I thank you for offering it.
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Guymon, Oklahoma
Top Contributor
52 reviews 52 reviews
47 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 29, 2013

I recently stayed here for a single night due to a 2-day seminar I was attending. Service was decent, rooms are okay but need renovating. This hotel is right along HWY 235 going through the main downtown area of Des Moines. It is also located on the Mercy Hospital campus so it you need a close hotel for doctor's appoints, this is actually within walking distance of some of the medical buildings. Also close to the Wells Fargo arena & Hy-vee Hall; both are used for large tradeshows, conferences, concerts, etc.

There is a bit of hwy traffic noise and the walls are rather thin so be prepared with earplugs or headphones if noise is a bother. Main floor has a restaurant & bar that has lunch & dinner options. Conference rooms have been remodeled on the main floor but the rooms upstairs on the "tower" floor have not been re-done yet.

All in all, an okay hotel to stay in . . . will be better in the future after remodeling has been completed.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, September 14, 2013
Dear JanetCat73,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the noise during your stay and the renovation. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Ann Arbor, Michigan, United States
Contributor
18 reviews 18 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 26, 2013

The Holiday Inn Des Moines is in the middle of a renovation, and it is needed. While the hotel is … adequate, in this era of hotel excellence, adequate doesn’t really cut it. Although located downtown, the hotel is right next to an interstate, and there is a good amount of highway noise. The service is fine, the rooms are clean, and there is free working wifi. But would I stay here again? No, there are newer, nicer, better-located options in downtown Des Moines. The weirdest thing about this hotel? The elevator – with separate“1,” “L,” and “G” buttons, I kept going to the wrong floor.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holiday1050, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, August 29, 2013
Dear Alice M,
I want to thank you for choosing to stay at the Holiday Inn Downtown while you were in Des Moines. I appreciate the high marks in regards to service and value. However, I am upset to hear you found your experience to just be "adequate". I hope you give us the opportunity to exceed your expectations in the future. In regards to the elevator, "L" is for Lobby Level, "G" is for Garage and "1" is for the first floor of guest rooms. I am sorry that was confusing. I appreciate your taking the time to offer your thoughts about your stay. Again, I hope we have the opportunity to accommodate you again in the future.
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Roanoke, Virginia
Top Contributor
120 reviews 120 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 22, 2013

I couldn't rate it perfect because the hotel had no vending machines for snacks, nor did they have a small store. Clerk informed me it was due to the remodel. I was there because my husband had surgery across the street. Because it was fair week, it was difficult to find a room. I found this room but had to book on line. Unfortunately the online booking debited my card for all the nights I stayed and I did not get the hospital patient discount. When I asked, the clerk just shrugged.
The goody bag for being a frequent stayer was very nice. The pool was too crowded but it looked nice. The room was excellent and up to date. Beds and pillows were great. Air conditioner was accurate. TV good.
The bar is great here, bar tender pours a good drink. The breakfasts were very good as well. Parking is a bit scary in the underground garage. The spaces are small and the concrete bars intimidating. Also, there is a long scary hallway to reach the elevators. No recommended for someone who has trouble walking or who is alone.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holiday1050, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, August 26, 2013
Dear Patricia S,
Thank you so much for your wonderful review of our hotel during your recent stay with us. I can confidently say on behalf of all the staff that we enjoyed having you as a guest. I was especially happy to see the high marks you gave us in regards to the rooms, cleanliness, and sleep quality. I have passed along your comments to all of our staff so we can improve for the future. I hope we have the opportunity to show you a completed renovation the next time you come to town. Thank you again for your review.
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Burlington, IA
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed August 21, 2013

We stayed at this hotel in July and had I known it was right on the interstate, I would have asked for a room on opposite side, it was quite noisy! Beds were great. There was a youth baseball team (s) staying there which made for a very busy hotel.

Room Tip: Please ask for a room on opposite side from interstate...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holiday1050, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review, August 26, 2013
Dear 7asprinter,
Thank you for choosing the Holiday Inn Downtown for your stay in Des Moines. We appreciate your business as well as taking the time to offer your review of your stay. I appreciate the high marks you gave us in regards to rooms, cleanliness, and service. Your comments have been shared with all staff members so we can improve for the future and hopefully your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Des Moines Downtown

Address: 1050 6th Ave., Des Moines, IA 50314
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 46 Hotels in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Des Moines Downtown 3*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! ... more   less 
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Also Known As:
Holiday Inn Des Moines Downtown Hotel Des Moines
Des Moines Holiday Inn
Holiday Inn Des Moines Downtown Iowa

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