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Ramada Tropics Resort / Conference Center Des Moines
3.0 of 5 Hotel   |   5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)   |  
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Ranked #16 of 46 Hotels in Des Moines
Carroll Iowa
1 review
“Great Hotel”
4 of 5 stars Reviewed July 6, 2010

It was a beautiful hotel....so much more then I expected. The pool is amazing and has something for every age group. We will for sure be making another trip back.

My one complaint would have to be that it took 5 or 6 hours to cool down the room and our room was a king size bed room, but it only had a shower. The shower was beautiful, but with a young child, it is a lot easier to bathe then to give her a shower.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,220 reviews from our community

Traveler rating
    312
    424
    277
    128
    79
See reviews for
968
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123
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Any
English first
Bellevue, Nebraska
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 6, 2010

we had standard room for july 5th into overnight.I can say that the tiki and swimminning pools are fun and the huge slide.We ordered room service and they took over 40 mins and our food was cold,so we had to reheat it.
they are charging our credit card for every little thing.next time I am going to adventure land inn instead.
the staff are dirty looking and there is no life guard on duty/if you don't pay the other night they lock you out to come into your room at 10am when they said check out is at 12 wth.
i paid 89 dollars and total of 108 when I left bc of phone charges and room delevery.
there was alot of little s luts walking around in the hotel with bathing suits on in the hall ways.
there should be some rules bc they get the hotel hallways carpet wet.

I visited the gym and they just have 4 trendmills and 1 tv..looks kinda of like a little room.nothing fancy.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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JOHNNYXED, General Manager at Ramada Tropics Resort / Conference Center Des Moines, responded to this review, July 8, 2010
Our fitness center has tredmills, stairsteppers, fitness cycles, and multistation wieght machine....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 30, 2010

Convenient location, super clean room, comfortable beds, nice amenities (free wi-fi, fridge & microwave), courteous staff, and surprisingly quiet rooms—especially considering there is an indoor water park! Would definitely stay here again.

  • Stayed June 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2010

We do not usually stay at Ramada hotels, but this location and the indoor pool fit the bill for us, even though this was a one-night stay for us as we passed through Iowa. I wasn't sure what to expect, because the rate was one of the lowest we've usually paid. It was too bad that we got there so late that night and only allowed the kids maybe one hour in the pool, because the indoor waterpark was incredible for this type of hotel chain. But more than that, the room we had (#267) was much nicer than I had expected. We did reserve one of the larger double queen rooms for more floor space because we had a twin air mattress we were using for one of our kids, but the quality of the furniture, TV, linens and especially the bathroom really wowed me for the price we paid. the room also included a microwave and fridge, which is always handy when traveling with kids. The lobby area was not very impressive, but the staff was nice. We did not visit the on-site restaurant, but it looked to be a big facility in its own right and tied in nicely with the tropics theme. No complimentary breakfast at this hotel, but for the price we paid with the room, which included four complimentary passes to the indoor waterpark, we were still very satisfied.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Des Moines, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 20, 2010

I took my daughter and her friends for her 10th birthday party.The rooms were ok.But the waterpark was not very fun the kids spent most of the in the hot tub not the pool.They dont even check for wristbands.Are room was by the pool could not sleep well.

  • Stayed April 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 15, 2010

Stayed at the hotel for three nights while in Des Moines for a training conference at a different location. The hotel was clean, staff was friendly, could have not asked for a better hotel. Did not use the water park. Did see several families using it, and it did look like a good time. The food at Castaway was very impressive for hotel food. Amanda at the Tiki bar was a great bartender. Always had a smile on her face and very friendly.

Did have issue one night with a group of people in the center court yard yelling and screaming. Called the front desk and the issue was taken care of.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ankeny, Iowa
2 reviews
5 of 5 stars Reviewed April 23, 2010

The entire experience was very enjoyable. The water park is clean, safe, well attended, and entertaining for all ages. To quote my six-year-old as he walked into the pool area: "this place is incredible". If we weren't swimming we were playing in the arcade room or in the nascar simulators. The food is very good and the beds are (again to quote my six-year-old) "AWESOME" and I definitely agree. Great time --- and very affordable!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Tropics Resort / Conference Center Des Moines

Address: 5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Tropics Resort / Conference Center Des Moines 3*
Number of rooms: 166
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Also Known As:
Ramada Tropics Hotel Des Moines
Ramada Hotel Des Moines
Des Moines Ramada
Ramada Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa

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