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“over priced under staffed hotel?” 3 of 5 stars
Review of Ramada Tropics Resort / Conference Center Des Moines

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Ramada Tropics Resort / Conference Center Des Moines
3.0 of 5 Hotel   |   5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)   |  
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Ranked #13 of 46 hotels in Des Moines
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941 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Ankeny, Iowa, United States
1 review
1 of 5 stars Reviewed February 24, 2013

The kids loved the pool and had a great time, but we were stuck in an "upgraded" room that had a hall on both sides. Trying to get your 1 yr old to sleep at 11 pm when kids are running the halls and the large party table outside your room is going strong is impossible. I could have had a conversation with the party from inside my room the walls were so thin. In the morning after taking my shower, I found out we didn't have any towels.
To top it off, as I was taking a load of stuff out to the car the maid walked into our room while my wife was in the shower (Extremely unacceptable). During checkout, I informed them that I was not paying the room and they are lucky that I wasn't going further. The front desk clerk said I'll have to put it aside and talk to the manager later as we had already authorized them to charge the credit card. I looked at him and said, I'm not walking away until you take the charge off my room, the other person at the front desk said just credit him out.

Room Tip: Do not upgrade unless you go for the most expensive where the beds are not by the hallways.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Porte City, Iowa, United States
1 review
4 of 5 stars Reviewed February 20, 2013

Just stayed there on 14 Feb. Staff was very friendly and accommodating. They were out of rooms with 2 queens, so they upgraded my family and I to the Presidential Suite for no extra cost. 700+ square foot. It was very nice. Beds were very comfortable and the rooms were very clean. No complaints. Late checkout...no problem.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ramada Tropics Resort / Conference Center Des Moines

Address: 5000 Merle Hay Road, Des Moines, IA 50322 (Formerly Holiday Inn Merle Hay)
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Tropics Resort / Conference Center Des Moines 3*
Reservation Options:
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Also Known As:
Ramada Tropics Hotel Des Moines
Ramada Hotel Des Moines
Des Moines Ramada
Ramada Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa

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