We spent the night in room 217 while attending the fair. The rooms have been nicely redone and the beds were comfortable. However, began to find little problems. There were no wash cloths in the room. The microwave didn't work. The plug to the hair dryer in the bathroom had scorch marks and was partially melted. And I found a bug in my bed in the morning. I tried to capture it to take to the desk, but it got squished. Three days later, our son has bite marks. No idea if it was a bed bug, but the other problems show a lack of good maintenance and service.
I reported most of this on checking out. The lady was sympathetic about the wash cloths. We didn't call for some since by that point we were undressed and showering and didn't want to answer the door, but it is still odd for a room not to have wash cloths. I had figured out that the plugs for the fridge and microwave could not be in at the same time because they blocked the other outlet. A maintenance man said it should have been plugged into the microwave -- not exactly confidence inspiring. And in all of that, the blow dryer and bug issue got sidetracked.
Oh, and the water in the resort pool is definitely chilly. Our son barely lasted 45 minutes.
So it is a beautiful place, but lacking the small things that count.
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- Also Known As:
- Ramada Tropics Hotel Des Moines
- Ramada Hotel Des Moines
- Des Moines Ramada
- Ramada Des Moines
- Ramada Tropics Resort / Conference Center Des Moines Iowa