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“Nice hotel, great location, Internet... sucks” 4 of 5 stars
Review of Renaissance Savery Hotel

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Renaissance Savery Hotel
3.5 of 5 Hotel   |   401 Locust Street, Des Moines, IA 50322   |  
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Ranked #11 of 46 Hotels in Des Moines
Vancouver, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice hotel, great location, Internet... sucks”
4 of 5 stars Reviewed November 5, 2013

I have stayed here many times over the years.

Here is my breakdown:

Valet:
Their staff have always been nice to me. Although sometimes hard to find the Valet staff. I believe that they are also the bellhops, so they often run errands as well.
I would definitely recommend more full-time dedicated valet staff.

Lobby Bar:
AMAZING Staff. I forget his name, but the gentleman working the night of 4/11/2013 was absolutely amazing. Got me blue-cheese stuff olives when I asked (had to go into the back to make them, but still did).
Totally went above and beyond the call of duty.

Front-desk staff:
Friendly. Always greeted me with a smile and hello as I entered. Recognized my Platinum status.

Concierge lounge:
Average.

Internet/TV:
Sucks. Sorry to be so blunt. As I said, I have stayed here several times over the years (probably at 5) and have to say, every time that the internet service sucks.
I am a business traveler and have to be able to connect to the VPN for work. The network dropped so much that I could never stay connected. I couldn't even stay connected long enough on my iPad to be able to download an app.
I did end up going to the lobby bar to use the internet (the connection in the lobby much better then the rest of the hotel).

I understand it's an old hotel, but internet in today's society (especially for the business traveler) is one of those things that HAS to be up to speed and work reliably.

The TV stations had several blank channels and not many at that. Meh... it's a hit and miss in every city you go to whether "your" channel will be on the TV.

Overall:
Beautiful building, modern lobby. Would have been nice to have somewhere to put my clothes if I wanted to unpack. The rooms, depending on which you get of course, are typically big enough to fit a dresser in. It would be nice to look into that as it's a common amenity in most hotels now a days. I'd recommend staying here, just be aware of the internet.

Room Tip: Well, 932's internet sucks...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, November 8, 2013
My apologies for the internet service. We are working with our vendor to solve our issues on high demand time for internet. I do appreciate the kind comments on our staff and will certainly pass along your feedback to them. Thank you again.
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297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Any
English first
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

Was here over the weekend to watch some Iowa Wild hockey action. Saw the Milwaukee Admirals checking in when we got there.

Hotel is very nice; very representative of the Renaissance brand. Our two-double room wasn't huge, but was big enough. It also had a walk-in closet, so if you're a steamer-trunk kind of traveler, that would probably be good for you.

Linens were clean, beds were comfy, elevators were good, location downtown was easy. Parking is not free, but there is a ramp that is pretty cheap just across the front door of the lobby.

Considering it was the same price as the Marriott for our stay, I thought it was a great bargain.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, November 8, 2013
Thank you for the very kind comments on your stay with us. We do appreciate your feedback and for choosing us for your Des Moines stop.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Leandro, California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 4, 2013

The rating should be 3.75 stars - I rounded up to four stars. My husband and I found the staff to be very helpful. We received excellent customer service during our entire stay. The room was very comfortable - we slept well every night. You can tell it is a renovated hotel because when we turned up the heat, the heater in the room started knocking. This may be odd, but we found this to be a charming aspect of the historic property. The down sides were few. 1) The internet/wifi connection is spotty, particularly in the evening. This needs to be improved. 2) We had to constantly giggle the cables in the back of the TV in our room to get the remote to work. 3) The food at the main restaurant on the first floor and room service was bland. Overall - it was a reliable hotel with great service.

Green Features: It needs to be marketed better in the room. I did not immediately find any information.
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay. We are continuing to work on our internet performance. It is only during peak usage times that we are experiencing challenges. Thank you again.
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Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 18, 2013

We stayed here for just one night as we were attending a wedding nearby. The staff were incredibly accommodating and friendly - seriously the best I've ever experienced. The rooms were also very nice and kind of had a throwback colonial charm. Definitely a great stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, October 23, 2013
Thank you for the very nice comments on your stay with us. I will certainly share your feedback with my team.
Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

Last weekend we had the opportunity to stay two nights at this hotel in De Moines as did our daughter, son-in-law and baby grandson. Our daughter and husband were attending a wedding, and we were the babysitters. We had adjoining rooms with their room having a crib. The hotel did everything to make our stay enjoyable--extra pillows, the crib, extra towels, etc. The entire staff was VERY friendly. The location is very good--near the river and an easy walk to a huge Farmer's Market. We were on the 10th floor and heard no noise at all. We ate breakfast both days in their dining room eating off the menu and/or having the buffet. The choices for freshly made omelets were wonderful---the best omelet I have ever had. The bar is very lovely and roomy as is the lounge. We would stay there again if we are in Des Moines.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, October 16, 2013
Thank you for the very kind feedback on your stay with us. There is only a couple of more weeks left this year for the farmers market. Come back down and do some shopping.
Thank you for staying with us.
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Muscatine, Iowa
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 4, 2013

We booked this on Travelocity and named our price. We stayed here to go to the Iowa State fair and we were impressed with this hotel. The rooms were very big, two bathrooms per room! The kids had room to play and we could sit on the couch and not be scrunched into a small area.

We would definitely stay here again.

Quick note: there is not a free breakfast, but the restaurant on the first floor was very good. It had a decent buffet with any breakfast item you could want.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, October 8, 2013
Thank you for your feedback to your stay with us in August. State Fair in Iowa is a must for all to experience at least once. Thanks again.
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Cave Creek, Arizona
Top Contributor
328 reviews 328 reviews
44 hotel reviews
Reviews in 80 cities Reviews in 80 cities
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed October 3, 2013

We liked the location of the Savery. It seemed to be within walking distance of a lot of touristy spots. Plus, there's a free bus that circulates around the downtown Grand / Locust Street area.

We asked for an upgraded room and got a junior suite. That's a room with a kitchenette. Plus, based on peeking into other rooms, it was a bit larger as well. The room was nice. My only complaint was that the furniture was pretty abused. Not a biggie but worth mentioning.

Other than that, it was what I've come to expect of Marriott properties. Good for business, nicely appointed and the service was outstanding.

Room Tip: Ask nicely for an upgrade.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickylgaede, General Manager at Renaissance Savery Hotel, responded to this review, October 8, 2013
Thank you for your comments on your stay with us. We are working with the manufacturer to come up with a solution to touching up our furniture. Thanks again for taking the time to score us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Savery Hotel

Address: 401 Locust Street, Des Moines, IA 50322
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Savery Hotel 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
This historic hotel, located in the heart of downtown Des Moines, Iowa is within walking distance to Wells Fargo Arena, Iowa Events Center, Civic Center of Greater Des Moines, Court Avenue restaurants and nightlife and East Village restaurants and shops. Start your day off right with a visit to Coda Coffee, located on the street level of the hotel, for freshly brewed Starbucks beverages. Then return in the evening to Coda Lounge to discover the hottest new lounge in downtown Des Moines. Don't miss the contemporary midwest cuisine and local products served in BOS restaurant, also located street level in the hotel. Additional amenities enjoyed by guests include a fitness center, indoor pool, whirlpool, complimentary airport transportation and complimentary wireless service. If you’re searching for a venue to host a romantic wedding, a business meeting or a conference, this hotel features over 12,000 square feet of function space, innovative meeting technology and a creative catering and culinary team. ... more   less 
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Also Known As:
Renaissance Des Moines
Des Moines Renaissance
Renaissance Savery Hotel Des Moines, Iowa

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