We always stay at this property for business but this last experience was just that, the last. We haven't had problems in the past and obviously been fortunate because this stay was problems from the reservation being wrong to noise complaints and they did not handle any of it timely or professionally. We were up half the night because of screaming and yelling in the hallway that was not dealt with, it took an hour to bring up extra blankets and pillows (which would not have been needed had they gotten the reservation correct) and when I spoke to the manager he was rude and sarcastic.
- Official Description (provided by the hotel):
- Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Des Moines
- Des Moines Embassy Suites
- Embassy Suites Hotel Des Moines Downtown Iowa