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“Almost perfect...Stone pillows aside” 4 of 5 stars
Review of Quality Inn and Suites

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Quality Inn and Suites
2.0 of 5 Hotel   |   5231 Fleur Drive, Des Moines, IA 50321 (Formerly Des Moines Comfort Inn)   |  
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Ranked #16 of 46 hotels in Des Moines
Milton, Canada
Top Contributor
98 reviews 98 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
“Almost perfect...Stone pillows aside”
4 of 5 stars Reviewed August 22, 2013

Don't have much to complain about here. The parking is crowded and tricky at times. The rooms are nice and updated. Great large screen TV. Beds were great but the pillows were horrid. Lots of small, very firm pillows. Ouch. The bathroom had absolutely no counter space and there was a wall blowdryer but it was not attached to the wall making it very awkward to use.
The buffet is nice and the restaurant food was very good with excellent views of the river. We stayed for three nights. One of the nights the neighbors got in a huge fight and woke us up. We called the front desk and they said it had already been reported. It took quite some time for someone to contain the ruckus and we got little sleep. When my sister-in-law spoke to the front desk the next day...they didn't know a thing about it.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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92 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
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English first
toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2013

Terrible beds and terrible breakfast
The Air Conditioner rattled all night, the beds dipped in the middle and the toilet was trickling all night making noise and wasting water. I don't recommend this hotel.

Room Tip: pick another hotel
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauritius
1 review
5 of 5 stars Reviewed August 19, 2013

This is the first time that we sstayed at this location. we were amazed to see the way the place had been changed given the fact that the website through which I booked this hotel showed the old pictures. The Rooms were well done, bed were very comfortable, they even have a Hot Tub!!! Good Location, Right next to the Airport. They have a complimentary Shuttle Service. We did not have to worry about being picked up and dropped off at the airport. Breakfast was great too.Lots of Cold and Hot Options. Staff were very courteous and friendly and attentive to their guest needs. We will definitely come back here soon.

Room Tip: take the rooms facing the rear of the building facinf away from the airport
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 17, 2013 via mobile

We enjoyed our stay at the property. The shuttle service was on schedule and the staff was very friendly. The lobby is inviting and room was very clean. I would recommend getting a room not facing the airport

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 17, 2013

We booked two rooms over three nights, and had stayed last year, before the refurbishment, and before I knew about TripAdvisor quite frankly.
At check in, they didn't even realize I would be there three nights. Fortunately the rooms themselves were great - clean, fresh-smelling, very pleasant. But the swimming pool area was grimy over the three days, and the breakfast room chairs are very crowded, you can't comfortably pull the chair in to the table, plus they were very, well, Inattentive - the coffee was constantly out, or at least it was out two of the three mornings I was there. The third morning it was out because the three ladies were chatting at the front.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauritius
1 review
5 of 5 stars Reviewed August 16, 2013

I stayed here the last time i came to visit some family. it has been a great place. Staff are very nice and accomodating. Our needs were well taken care of and the manager is a great guy. He made sure that our stay goes without any problems. I will definitely come back here for my next visit.
SJ

Room Tip: All rooms are fully renovated, so no problems about that!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
2 of 5 stars Reviewed August 13, 2013

On check-in, manager said he couldn't honor the rate we had been promised when reservations were made a year earlier. He finally agreed to previously negotiated rate. Room was 60 degrees when we entered and A/C still going full blast. Bad cigarette smoke odor, even though all rooms are supposed to be non-smoking. Carpet under A/C was wet. Not enough parking for size of hotel. Had to park in other business lot next door, even though there were signs posted about towing unauthorized vehicles. Dangerous to enter Fleur Drive from hotel driveway.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn and Suites

Address: 5231 Fleur Drive, Des Moines, IA 50321 (Formerly Des Moines Comfort Inn)
Location: United States > Iowa > Des Moines
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn and Suites 2*
Official Description (provided by the hotel):
The Des Moines Comfort Inn® is conveniently located less than one mile from the Des Moines International Airport. The hotel is near many popular attractions, including Blank Park Zoo, Iowa Events Center, Wells Fargo Arena, Des Moines Art Center and the Living History Farms museum. Nearby colleges and universities include Drake University, Simpson College, Grand View College, Des Moines Area Community College, Des Moines University, AIB College of Business and Mercy College of Health Sciences. ... more   less 
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Also Known As:
Des Moines Comfort Hotel Des Moines
Des Moines Comfort Inn
Comfort Inn Des Moines
Quality Inn And Suites Des Moines, Iowa

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