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“Started off wrong from the start.” 2 of 5 stars
Review of Super 8 Clive / West Des Moines

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Super 8 Clive / West Des Moines
2.0 of 5 Hotel   |   11414 Forest Ave, Des Moines, IA 50325 (Formerly Heartland Inn Des Moines)   |  
Hotel amenities
Ranked #12 of 46 Hotels in Des Moines
Rogers, Nebraska, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Started off wrong from the start.”
2 of 5 stars Reviewed October 18, 2013

We were to have adjoining rooms as this was for a wedding we were going to. We were told we called the wrong number to request that. Not enough towels and was told we had to come to the front desk to get them. When going to make coffee the coffee pot had coffee grounds in it. When going to put coffee in the filter there was coffee grounds in the filter. The bedspreads were so slick on the beds you had to make sure when you got up during the night that you didn't trip over them. Not enough room for the breakfast area. We stayed in a motel in Lincoln, Nebraska at the same size motel and had twice the area. We were a family and couldn't even have breakfast together. Just a really really bad experience!!!

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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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284 reviews from our community

Traveler rating
    97
    98
    63
    18
    8
See reviews for
129
48
27
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Beatrice, Nebraska
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

our room was clean and comfortable but the fridge in the room hummed all night and since we were above the office we could hear the staff setting out the chairs at a very early hour. I might stay again but only in a different room

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 6, 2013

I stayed here for one night with my husband. We arrived at 1 pm, but stood at the counter for 5 minutes waiting for a receptionist to greet us and check us in. The woman receptionist finally showed her presence, but was not friendly and lacked personality. We told her we were here to check in, and she said, "Ughhh, okay." No, interaction or small talk whatsoever. My husband asked to break a $100, and she said, "No, sorry." What?! You are a hotel. You'd think that you take payments from customers on a regular basis? His request was not out of the ordinary. We went to the nearby KFC and got change for the $100.

We had a king size room which was adequate... nothing fancy but it was nice and clean. Good value for $70 a night. The bed was very comfortable. However, our toilet was broken and did not even flush. I was also bummed that the hotel's whirlpool was not in function.

Overall, this was a very average hotel with less than desirable customer service. My rating would have been a lot higher had the staff been more personable and accommodating.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Lincoln
Top Contributor
134 reviews 134 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 29, 2013

I believe this motel was another brand at some time. The rooms are very pleasant, bedding, furniture, Bathroom, bedding, furniture above the typical Super 8. The location is convenient to restaurants of various levels. It is quiet. There are large grassy areas if you have a pet. My only complaint was the pet fee which pushes the prices into a higher end motel. It was clean and I felt safe.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Super 8 Clive / West Des Moines

Address: 11414 Forest Ave, Des Moines, IA 50325 (Formerly Heartland Inn Des Moines)
Location: United States > Iowa > Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Des Moines
#11 Business Hotel in Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Clive / West Des Moines 2*
Number of rooms: 79
Official Description (provided by the hotel):
Newly remodeled rooms. Convenient location off the Interstate I 35 & I 80. Close to many attractions and businesses. Many restaurants within walking distance. Meeting facility available. ... more   less 
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Also Known As:
Heartland Hotel Des Moines
Super 8 Clive / West Des Moines Iowa

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