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“Beyond Expectations” 5 of 5 stars
Review of Hotel Blackhawk, Autograph Collection

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Hotel Blackhawk, Autograph Collection
3.5 of 5 Hotel   |   200 East 3rd Street, Davenport, IA 52801   |  
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Ranked #1 of 23 Hotels in Davenport
Certificate of Excellence 2014
Woodbury, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Beyond Expectations”
5 of 5 stars Reviewed October 28, 2013

The hotel is a historic building with a grand lobby space. The staff was friendly and helpful. The rooms have a very high level of décor and finish and appear to be new. I have very high standards for cleanliness and this location was very impressive. The room was stocked with fluffy white towels and the bedding and bed provided a very good nights sleep. I highly recommend staying here. We were not able to try the food although there was a fantastic coffee shop in the lobby that provided high quality cappuccino drinks that prompted us go back for seconds. My wife and daughters were very happy that I found this gem, it was the highlight of our trip!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, SVP of Sales & Marketing at Hotel Blackhawk, Autograph Collection, responded to this review, November 12, 2013
Dear Ken W,

Thank you for taking the time to write a review about Hotel Blackhawk on TripAdvisor, and thank you for staying with us! At Hotel Blackhawk, we pride ourselves on the customer service that we provide for our valued guests. Thank you for noticing our efforts and for commenting on our housekeeping staff specifically. We are very fortunate to have such a motivated, hard working team! I will be sure to pass along your compliments. We are so glad that you enjoyed your time spent with us.

Thank you again for your comments. We look forward to welcoming you back again soon. Hopefully you will be able to try one of our restaurants next time!

Cheers,
Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Fort Wayne, Indiana
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 20, 2013

We have stayed here quite a few times, because our daughter goes to Augustana College, and for a Marriott category 5, this property clearly exceeds expectations. This hotel has a lot of character and has been nicely remodeled. The rooms are exceptionally clean and modern, and the ones we have stayed in are two room suites. The staff are all very friendly, and the building is very secure -- you have to use your room key to even access your floor on the elevator. Everything was very quiet. The rooms we stayed in have nice showers but no tubs, which is fine with us. The linens and bedding are the deluxe quality you would find in a category 6 or 7 JW Marriott (thick towels and a complimentary robe). The TV in the bathroom mirror was cool, and the room had two other flat screens.

This hotel also adds nice touches. They give you chocolates in the evening, and the rooms are stocked with cold drinks and snacks. As Marriott Rewards platinum customers they gave us complimentary breakfast at the Sunday jazz brunch, which had a fantastic selection of delicious foods like salmon, omelet station, champagne, etc. The jazz combo played great music.

The staff is also very helpful. Overall, this is a super nice hotel, if you don't mind spending the money or using the points. First class all the way.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, SVP of Sales & Marketing at Hotel Blackhawk, Autograph Collection, responded to this review, November 12, 2013
Dear KLBFW,

Thank you for taking the time to write a review about your experience at Hotel Blackhawk on TripAdvisor. We are honored that you chose us, and are appreciative of the time that you took to provide us with feedback. Your detailed review and compliments regarding the hotel are extremely kind; thank you. At Hotel Blackhawk, we strive to create experiences for our guests that exceed their expectations. It sounds like we were successful in providing that for you and we could not be happier. Also, we are thrilled that you were able to take advantage of our Marriott Rewards program! We always love it when our guests are pleased.

We look forward to seeing you again the next time you visit your Daughter at Augustana. Thanks again for your review.

Cheers,
Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2013

Great hotel in middle of Davenport, Iowa. Suite-like room with separate living and sleeping area. Wonderful jazz brunch on Sunday. All staff friendly and accommodating. 3 TVs in room including one in bathroom mirror. Great beds and bedding. Nice pool and fitness area. Food in bowling alley in basement sub par.

Room Tip: I would ask for a river view ....city view is kind of bleak. Area in process of renovation but close...
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, SVP of Sales & Marketing at Hotel Blackhawk, Autograph Collection, responded to this review, November 12, 2013
Dear Penni J,

Thank you for choosing Hotel Blackhawk. We’re delighted to have you as our guest. We appreciate your comments and the feedback that you provided regarding your time spent with us. We are thrilled that you had the opportunity to enjoy all of our amenities. Thank you for your comment regarding the cuisine in Blackhawk Bowl & Martini Lounge. We will be sure to pass the feedback onto them.

We look forward to the opportunity of welcoming you back again in the future. Thank you again for your review.

Cheers,
Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crystal Lake, Illinois
Top Contributor
128 reviews 128 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 15, 2013 via mobile

The Hotel Blackhawk is very nicely located by the river in downtown Davenport. Parking is easy and free. There are very friendly bell men to help with your luggage. The front desk is very smooth and personable. We stayed in room 801 with a view of the river. The hotel keys are waved in front of the door to open (very nice touch). The security is very good as a key is required in the elevator to access floors. The rooms are nicely decorated with flat screen tv's, a bathroom tv in the mirror, newer carpeting, very comfy beds and nice furnishings. There is coffee in the room along with a fridge. The hotel restaurant (Bix Bistro) is excellent. There is also a coffee shop open at 6:30am with pastries, etc. In addition, there is room service dining available. All of the people we interacted with were helpful and friendly including housekeeping, bell men, front desk and maintenance personnel.

The only con was the water pressure for the shower in our room - too low.

All in all, if you are looking for a great hotel in the Quad City area, this would be a great choice.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, SV of Sales & Marketing at Hotel Blackhawk, Autograph Collection, responded to this review, October 25, 2013
Dear chitown73,

Thank you for choosing to stay at Hotel Blackhawk during your recent time spent in the Quad Cities. We are honored that you chose us and are appreciative of the time that you took to write a review on TripAdvisor. Your detailed review and compliments regarding the hotel and our staff are extremely kind; thank you. Your comments about the water pressure in your room are very beneficial for us. It is only through candid feedback like yours that we are able to continue creating positive experiences for our valued customers. It is the small details like that which we are constantly striving to perfect. We will be looking into the issue to ensure that it gets corrected right away.

We look forward to the opportunity of welcoming you back again in the near future.
Thanks again for your review.

Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton. Virginia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 9, 2013

New York style hotel amenities, designer rooms, great cuisine combines with Midwestern friendliness and top notch service upon arrival to departure. Our room was very generous spacewise and so expertly appointed that we decided to have room service dinner and bottle of wine one evening just to fully enjoy it. The rooftop pool, just around the corner from our room made it very convenient to go for an early morning or late evening swim and slip back to our room unnoticed.

Room Tip: Pick a room on the pool floor for convenience if you plan to use it.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, SV of Sales & Marketing at Hotel Blackhawk, Autograph Collection, responded to this review, October 25, 2013
Dear Europeatheart,

Thank you for choosing Hotel Blackhawk. We were delighted to have you as our guests. We appreciate your comments and the feedback you provided regarding your time spent with us. We are thrilled that you had the opportunity to enjoy our pool area. It sounds like you had a great time!

We look forward to the opportunity of welcoming you back again in the future. Thank you again for your review.

Cheers,
Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 20, 2013

This hotel is not something you'd expect to find in the midwest. Beautifully restored, it is classy and every inch is high quality, both in construction and customer service. The rooms are quite large and very well decorated, comfortable, and quiet. The bar and restaurant each have a friendly vibe with excellent food and service. Its location is also very good, right downtown where you can walk to many restaurants and the casino. The basement level has a bowling alley. Don't be turned off by this. It's not your basic, smoke-filled alley. Clean, great seating, a nice bar, this is a weekend date spot. Or a great place to entertain the grandkids while you're in town. We love this place and return here again and again. Excellent home away from home!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hotel Blackhawk, Autograph Collection, responded to this review, October 5, 2013
Dear Kathy W,

Thank you for your feedback. I'd also like to say thank you for staying with us, but it sounds like I should say Welcome Home! We appre'ciate your patrongage and hope that you will get the opportunity to come back and visit us again very soon.

If your coming back for a visit in November, the Festival of Trees will be held from November 23rd - December 1st. I noticed your comment about the grandkids. If your coming back to visit them, I'd be happy to extend tickets to the festival for you, for up to 4 guests.

Cheers!

Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013 via mobile

I am a frequent traveller and a bit of a travel snob so I set the bar high. The Blackhawk not only met the bar, they exceeded it in every category. The staff was friendly and often went out of their way to assist you with even the smallest requests. They made you feel important and welcome. I was here for a wedding. The rehearsal dinner was here. The food was excellent. I had breakfast both mornings in the hotel and it was excellent as well.

The rooms were large and the beds were extra comfy! I wish I was staying longer!
I would definitely recommend this hotel to anyone. Even my fellow travel snob friends and co-workers.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hotel Blackhawk, Autograph Collection, responded to this review, October 5, 2013
Dear KPride59,

Thank you for you for choosing Hotel Blackhawk. We were delighted to have you as our guests. We appreciate your comments and feedback on the hotel. It's a special facility for us to have in Davenport and you can see why. I will be sure to share your comments with our team.

I hope you get the opportunity to visit us again very soon. We look forward to your next stay!

Cheers!

Tim Heim
Senior Vice President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Blackhawk, Autograph Collection

Address: 200 East 3rd Street, Davenport, IA 52801
Location: United States > Iowa > Davenport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 23 Hotels in Davenport
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Blackhawk, Autograph Collection 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to a Return to Sophistication!Resplendent from a multi million-dollar renovation, the Four Diamond Rated, Hotel Blackhawk, Autograph Collection once again reigns supreme as the grande dame of Davenport, Iowa. Since it first opened in 1915, the hotel has served as a home away from home for families, romantics, presidents, movie stars and legendary athletes alike. Now this majestic landmark reopens with a “something old something new” approach to hospitality and a fresh new focus on modern amenities and rich décor—and all the while keeping a hand in the past under the direction of an artful restoration team. Poised to provide knock-your-socks-off service to a new age of guests, The Hotel Blackhawk has reclaimed its status as the venue of choice in the Quad Cities. It is once again an integral part of the community—where guests are impressed and memories are made—a friendly, fun place where approachable luxury and personalized service will be enjoyed for generations to come. ... more   less 
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