Made the mistake of trying to book a room using a LivingSocial voucher I purchased. Nowhere in the fine print does the voucher state that it can only be redeemed on select weekends, up to the discretion of the customer service rep on the phone. City view rooms were available, but because I said I had a voucher I was initially told there were "no Living Social rooms available". After going back & forth with cust. service I ended up getting my reservation booked, only to find out that they booked me in a room overlooking the metal roof. No city view with this room. Ended up packing my things up and went downstairs to ask for a new room or I was just going to go back home. Luckily a very helpful woman at the front desk found me a room that was well worth the voucher grief.
Tried getting dinner at the restaurant downstairs only to find out it was by reservation only. I'm sure this is stated somewhere on their website, but I was unaware that I needed to book dinner days in advance, so I ended up just going to Red Lobster.
Had a voucher to play an hours worth of bowling downstairs at the hotel's bowling alley, but that probably needed a reservation too, so I didn't bother.
The refrigerators in the room as chock full of liquor, but you're better off just bringing your own since a small shot bottle costs upwards of $7. Even the snacks were outrageously priced.
Overall I wasn't too thrilled with the hotel. The whole point of going away for a weekend is to relax and avoid having to make calculated decisions like how far in advance should Brunch be reserved, what time, when you plan on bowling, etc. I like to be spur of the moment when taking time to myself, and I have been to plenty of hotels where you can truly wing it, and still manage to access all the amenities they boast of having. The property is beautiful, the front desk was helpful; but Hotel Blackhawk definitely has room for improvement potential. My suggestion to them: If you offer a Groupon or LivingSocial deal, please include in the fine print that it is up to the discretion of customer service if you wish to redeem your voucher on a weekend.
- Official Description (provided by the hotel):
- Welcome to a Return to Sophistication!Resplendent from a multi million-dollar renovation, the Four Diamond Rated, Hotel Blackhawk, Autograph Collection once again reigns supreme as the grande dame of Davenport, Iowa. Since it first opened in 1915, the hotel has served as a home away from home for families, romantics, presidents, movie stars and legendary athletes alike. Now this majestic landmark reopens with a “something old something new” approach to hospitality and a fresh new focus on modern amenities and rich décor—and all the while keeping a hand in the past under the direction of an artful restoration team. Poised to provide knock-your-socks-off service to a new age of guests, The Hotel Blackhawk has reclaimed its status as the venue of choice in the Quad Cities. It is once again an integral part of the community—where guests are impressed and memories are made—a friendly, fun place where approachable luxury and personalized service will be enjoyed for generations to come. ... more less
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