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“Not Up to Fairfield Standards” 3 of 5 stars
Review of Fairfield Inn & Suites Council Bluffs

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Fairfield Inn & Suites Council Bluffs
2.5 of 5 Hotel   |   520 30th Avenue, Council Bluffs, IA 51501   |  
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Ranked #10 of 25 Hotels in Council Bluffs
Greensboro, Georgia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Not Up to Fairfield Standards”
3 of 5 stars Reviewed 5 weeks ago

Even though this hotel was not ranked high on Trip Advisor, we decided to take a chance since other Fairfields we had stayed in were perfect for us. That was a wrong decision. The hotel was older and our room was a typical small hotel room. I had thought that all Fairfield rooms had a separate sitting and bedroom area, so did not even think to check that out when reserving. At least I have now learned that I need to check more diligently and pay attention to recommendations as I normally do.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Council Bluffs, responded to this review, 4 weeks ago
Dear Frances M,
Thank you for taking the time to review your stay at the Fairfield Inn & Suites Council Bluffs. I apologize that your room did not meet your expectations. Only our suites have a seating area separate from the beds. Our standard rooms do not include this feature. On future stays we'd be more than happy to help with your reservation to assure you receive a room that better suits your needs. Please allow us another opportunity to earn your business on your next trip to the area.

Sincerely,
Diana P.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    15
    20
    10
    5
    6
See reviews for
26
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Kewanee, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 29, 2014

Very clean and friendly. Rooms were spacious. We go to Colorado from Illinois every year. We have stayed at a different hotel evertime. We will now be staying here, going and coming back. The price is reasonable also.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byers, Colorado
1 review
4 of 5 stars Reviewed June 6, 2014

I stayed here with my two teenage girls. Felt very safe, the hotel and the hotel staff were excellent! The pool stayed open late, the breakfast was excellent, and always had what we needed. Would definitely stay here again! My only complaint would be that the receptionist reassured me that she would not use my credit card (because I prepaid) but that she needed it only for incidentals, just incase. When I got home the card had an $80. hold on it. When I called this was cleared up, but I was frustrated that it was not made clear to me that it would indeed be used. This was just a minor setback, and again cleared up. This did not change my stay experience.

Room Tip: Had no problem with our room location.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
90 reviews 90 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 14, 2014 via mobile

The staff, as usual were friendly and accommodating. The room was clean and the hotel was located in a nice area. As I travel alone for business, knowing I'm safe and comfortable is the most important thing to me.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 30, 2014

A co-worker and I just spent two weeks there.

The rooms were a bit small compared with the other hotels in the area. The price is a bit higher than the other local hotels. And I don't get why the heck they give you 5 "meatball" shaped pillows instead of a couple of good ones.

No micro-wave or refrigerator. Although a fridge was provided when requested, but no guarantee. BTW, the fridge was very loud.

I found the free breakfast was worth what you paid.

The hotel laundry was rather expensive to send out. 4 pair of socks, underwear, golf shirts and a pair of pants cost 28 dollars.

The staff was terrific. A shout out to Mathew B***, very helpful on a couple occasions, a real pro.

Would I stay again, YUP, recommend to friends, YUP, a good value, not especially but not bad.

I expect to return next year and will probably stay there again.

Room Tip: Try to stay away from the highway
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 30, 2014

I just called this hotel and asked a specific question to Diana (or Diane). Their two-queen room is $119 and the king room is $129. She quoted those to me, and I said, "Can you give me the king room for $119." She responded "The queen room is $119. Would that work for you?"
I had every intention of taking the king room at $129 if she was not able to go down in price. But, because she completely disregarded my question and treated me like an idiot, I am not staying there.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Council Bluffs, responded to this review, May 6, 2014
Dear Mrsmarkfb,
Thank you for taking the time to leave us a review. Please accept my apologies for any misunderstanding that occurred during our phone conversation. It's not that I wasn't listening, but I was merely explaining what I had available at that price. I do hope that if you are ever in the area, you will allow us another opportunity to earn your business.

Sincerely,
Diana P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Vista, Nebraska
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 5, 2014

The desk check in was quick and the associate was very friendly. Breakfast was nice and hot. Actually had eggs and sausage and not just donuts and bagels. Room was clean and the bed was comfortable. Very nice and updated. Thank you very much!!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Council Bluffs

Address: 520 30th Avenue, Council Bluffs, IA 51501
Location: United States > Iowa > Council Bluffs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 25 Hotels in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Council Bluffs 2.5*
Official Description (provided by the hotel):
Newly Renovated!! The Fairfield Inn in Council Bluffs has just finished a full renovation to all public areas and guest rooms. This Marriott hotel is located near intersection of I-80 and I-29 with easy access to Omaha's Eppley Airport. There are number of great attractions within 10 minutes of this Council Bluffs hotel including Henry Doorly Zoo, TD Ameritrade Stadium, Rosenblatt Stadium, Bass Pro Shop, Mid-America Center, Bluffs Run, Ameristar, Harrah's and Horseshoe Casinos, the Qwest Center and downtown Omaha. This hotel is also within close proximity to Creighton University and Iowa Western CC. After enjoying a good night's rest in your room, enjoy our complimentary deluxe continental breakfast featuring Jimmy Dean breakfast sandwiches. ... more   less 
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Also Known As:
Fairfield Inn Council Bluffs
Fairfield Council Bluffs
Council Bluffs Fairfield Inn

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