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“OK if you are a smoker” 3 of 5 stars
Review of BEST WESTERN Crossroads of the Bluffs

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BEST WESTERN Crossroads of the Bluffs
2.5 of 5 Hotel   |   2216 27th Ave, Council Bluffs, IA 51501   |  
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Ranked #12 of 25 Hotels in Council Bluffs
Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“OK if you are a smoker”
3 of 5 stars Reviewed August 23, 2014

The main reason I stay at this hotel is because they offer smoking rooms, if not for that I would stay elsewhere. The building, rooms and staff are nice enough and its not like its a bad experience, rooms were clean, beds were comfortable, OK for me alone when traveling for business, but wouldn't stay here with my family, everything is just a little bit "below average". Would rather they charge me a bit more and upgrade things.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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207 reviews from our community

Traveler rating
    64
    46
    44
    26
    27
See reviews for
75
58
10
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Top Contributor
99 reviews 99 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 18, 2014

We stopped on our way home from Glacier NP. Was pleased at the room size, the comfortable bed and the cleanliness of the hotel and the room. If need ice ask at the desk, machine is in the kitchen, they will get you some.
There was not much around but a couple of truck stops but if you walk down to 24th Street and go right, past the truck stop, past the truck repair is a mini strip mall with the Salty Dog bar and grill. The music was loud but sandwiches decent.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 18, 2014

No Frills, A little dated, but after 12 hours driving it was a welcome sight. Good location near gas services and the Horseshoe Casino. Our room was clean, but the comforter was stained in a few places. We just removed it an set it aside. The bathroom doesn't have a powered exhaust, just the typical grated vent. It gets steamy in there quick. The water temperature got hot fast, but it fluctuated wildly through the course of a shower....be ready to move away from either the burning or the freezing intermissions.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 13, 2014

Okay place to stay. We had a smoking room which smelled so badly of stale smoke. Needs Febreze Fabric Spray to quell the smell. Breakfast sketchy. Eggs, sausage and biscuits, waffles, cereal. No extra meat. One working ice machine in the whole building available to guests. And it was in the front--a long walk from the back of the building. Room was clean. TV worked. Had a fridge and microwave which was nice. Close to everything pertinent to our travels. Would stay again.

Room Tip: No elevators.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

There were so nice in letting me have my dogs and made sure I was close to a door to easily get them in and out. It was also very fast to check in and out. Closr to shopping and easy access to the Omaha Zoo.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite City, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

Hotel was clean and the rooms were comfortable. I would certainly stay again and would recommend it. Beds were comfy and the pool area was clean. Breakfast was fair for free. Updates made this hotel worth staying at. Enjoy your stay.

Stayed August 2014, traveled with family
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St. Louis
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed here for several nights while visiting family. It was in a convenient location close to casinos, shopping, I29, and downtown. The rooms could use a renovation. The pool looked nice although we didn't use it. Housekeeping was great and tried hard. I saw a review about the fans on the air conditioners running constantly. This drowned out all noise and I actually prefer mine to run.

I would stay here again when traveling through. I did notice some people around that I thought looked suspect and I was unsure about the parked cars that never moved.

Stayed August 2014
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Additional Information about BEST WESTERN Crossroads of the Bluffs

Address: 2216 27th Ave, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 25 Hotels in Council Bluffs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crossroads of the Bluffs 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
107 Newly remodeled guest rooms featuring serta pillow top mattresses, Council Bluffs largest indoor hotel pool, free wifi, business center,weight room and 24 hour shuttle service ... more   less 
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