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“Nice hotel and staff but horrible breakfast.” 4 of 5 stars
Review of SpringHill Suites Council Bluffs

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SpringHill Suites Council Bluffs
3.0 of 5 Hotel   |   3216 Plaza View Drive, Council Bluffs, IA 51501   |  
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Ranked #6 of 25 Hotels in Council Bluffs
Vandalia, Illinois
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
“Nice hotel and staff but horrible breakfast.”
4 of 5 stars Reviewed June 7, 2014

We stayed there at the end of last month and the hotel was very nice and so was the staff. The hot tub was the perfect temperature and the pool was nice and warm. The room was really nice, better than I expected! I liked how they had a wall in between where the bed was and the living room area that was rather nice.

The only thing we did not like was the Breakfast, it was one of the worst we ever had! I had the sausage and French Toast. The French Toast was hard and tasteless and the sausage had no flavor to it, I took about 3 bites of my Breakfast and threw it away! The only thing good about the Breakfast was the coffee, it was very good.

Room Tip: Avoid the Breakfast but get the coffee!
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
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    18
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 31, 2014

We booked the family room package which included 4 tickets for the zoo. Was a good value. Room was nice and clean, kids enjoyed the pool and breakfast was good. Overall was a good stay. Only thing was we ended up staying under a whole team of little league kids.. They were out of control and the front desk suggested to move us ( my 2 infants were already in bed since it as 930pm) instead of asking them to stop running up and down the halls. Rather lame.. I had to go up instead and tell them to stop. They were fine after that. The front desk really should have handled it but what can you do...

Room Tip: Make sure there are no little leagues staying above you:)
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review, June 9, 2014
Hello,

Thank you for being our guest on your family visit to the Omaha Zoo, and for taking the time to give us and our future guest your feedback of our property.

Everything that we do is aimed at ensuring our guest enjoy their experience with us. Your feedback is key in doing so. Again we thank you for staying and look forward to serving you in the future.
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Grimes, Iowa
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 20, 2014

We stayed at the Spring Hill Suites last weekend and had a very good stay. They were very busy with baseball teams, weddings, etc. but they handled everything very well. There was a fairly long line for breakfast on Saturday morning so we just got in the hot tub for a little bit before breakfast. When we did return for breakfast they were recovering fairly quickly from the rush they had.

I would suggest this location for anyone in the area and we will most likely stay there again on our next visit to the area.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alicia F, General Manager at SpringHill Suites Council Bluffs, responded to this review, May 21, 2014
Thank you for staying with us and for taking the time to give us your feed back! We are very excited to also announce that we are doing some "Spring Cleaning" and our property will have a fresh face the next time you come to town.
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Sioux Falls, South Dakota
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 30, 2014

I stay here on a frequent basis for business. The rooms are always clean, the fitness center is nice, breakfast is amazing and the staff is friendly. They make an great effort in accommodating your needs. The beds are very comfortable, the DirecTv works well and the rooms are just laid out in a very functional way. Overall a great hotel to stay in for a good night of sleep after a hard day of work.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle
Top Contributor
82 reviews 82 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed April 8, 2014

My wife and I stayed three nights here while visiting Omaha, which is just a few minutes across the Missouri River. The room was attractive, comfortable, spacious and in spotless condition; the staff was helpful and unobtrusive. We liked the extra sitting and working space that makes this a suite instead of just a room with a little bit of furniture.

The only thing that was less than perfect was some difficulty getting and keeping the right temperature.

Even though there is a lot of competing hotel space in Omaha-Council Bluffs, we would stay here again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moville, Iowa
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2014

My wife booked this hotel because of its proximity to the dance competition my daughter was in. Great location! We walk across one parking lot we were at the competition and if we walked in the opposite direction, we were at Bass Pro Shop. Hotel is surrounded by different places to eat and quite clean. Did not eat at the place downstairs but looked nice. Would stay again BUT would have preferred Embassy Suites due to their included full free breakfast. Great location for why we were here tho.

Stayed April 2014
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Oakland, California, United States
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 31, 2014 via mobile

I got back from a trade show across the street at 4:20 in the afternoon and my room was not made. Called and asked for housekeeping service ASAP while a grabbed an early dinner. Got back st 6:50 and room STILL not made. No explanations from front desk other than "Well, I told them after you called."

I've been staying her twice a year for 4 nights each stay and will likely not stay here again. The management seems to have no accountability and doesn't approach Marriott standards - even for a tertiary property like this. One morning the breakfast area was 75% stocked with minimal offerings such as dried cereal, milk and yogurt. The next morning nothing at all except coffee at 6:00 AM. Management knew there were scores of us attending a trade show for which we needed to be present by 7:15 but apparently couldn't muster the effort to accommodate a simple cold breakfast request.

Hot water delivery service was poor. One morning at 5:30 it took nearly 10 minutes for hot water, unacceptable. TV service was good, once you got within a 3 or 4 feet range for the TV to respond to the remote. I would expect 6-10 feet at minimum.

I'll not stay here again and cannot recommend.

Stayed March 2014
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Alicia F, General Manager at SpringHill Suites Council Bluffs, responded to this review, April 1, 2014
Dear Bob,

Thank you for taking the time to share your experience with the SpringHill Suites Council Bluffs and Trip Advisor viewers. I apologize that your recent stay was not satisfactory and appreciate your feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. A second apology for starting your day with out breakfast, we were not made aware of the early start for your show and I truly apologize that you started your day on an empty stomach. We will look into Sept. dates start times so that if we need to start early these adjustments may be make, for you and your fellow stylist. As a gesture of our good will, we did add additional points to your Marriott Rewards.

If you would like to discuss your experience further, please feel free to contact me directly at the phone number listed below. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

712-256-6500
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Additional Information about SpringHill Suites Council Bluffs

Address: 3216 Plaza View Drive, Council Bluffs, IA 51501
Location: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 25 Hotels in Council Bluffs
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Council Bluffs 3*
Number of rooms: 151
Official Description (provided by the hotel):
Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived. ... more   less 
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Also Known As:
Springhill Suites Council Bluffs Hotel Council Bluffs
Council Bluffs Springhill Suites

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