We have stayed here a few times before and have always experienced very friendly and helpful staff. Out room is always clean. The superconductor air conditioner unit this time around was making all sorts of noise, which did keep us up, but when management was informed at check out they said they would take care of it. My only complaint is the breakfast. I find they offer a lot less than your typical Holiday Inn. It's not bad, but not great either, but it is free!
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