When I called to make the reservation for a jacuzzi suite I asked about a military discount. I was informed that there were no military discounts on suites and that they only offered discounts on the standard rooms when they weren't close to being completely booked. I almost hung up at that point. Had the female stopped at "we only offer discounts on standard rates" I would have been fine. But the second part didn't sit we'll with me. Shows the priorities of this establishment.
I went ahead and asked to reserve a room despite my irritation. I was placed on hold for nearly 10 minutes before the female came back on the line.
Once we arrived, the female working at the front desk was irritated that the phone kept ringing and that she had to have a driver head out (Alice Cooper's show had just ended). We were provided with our key and pointed towards an elevator.
The room itself was fine except for the nasty ceiling above the hot tub. I'd highly recommend fixing the ceiling and placing tile there.
In the morning as we waited in line to check out we watched the same female make fun of a guest who had come down to ask for a razor. Highly unprofessional.
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- Also Known As:
- Holiday Inn Council Bluffs Hotel Council Bluffs
- Council Bluffs Holiday Inn