Rooms were damp dark and stained. When we got in it was late and we just plopped right down and went to bed. When we woke up my body was covered in bedbug bites. i took pictures and talked to the front desk. The staff was very helpful and apologetic and i thought well hote lwas disgusting but maybe this will be resolved. THen the manager got involved, She was an awful snarly woman who didnt believe my complaint even with the pictures to prove i was bitten. They fought and fought to not even refund the room called me a liar and said i got them somewhere else and tried to blame them.
- Official Description (provided by the hotel):
- The recently upgraded rooms at the AmericInn Council Bluffs include updated furnishings, room décor, flat screen TV’s and cozy Serta® Perfect Sleeper beds. The AmericInn Council Bluffs hotel is located off I-80, just across the river from Omaha, Nebraska. We are conveniently located near Epply Airfield, downtown Omaha, Harrah’s & Ameristar casinos, Mid-American Center, the Old Market District and the Henry Doorly Zoo. Whether you’re going on a family vacation, romantic getaway, business trip or traveling with a group, AmericInn of Council Bluffs offers great comfort and an even greater value. ... more less
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