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“Some need retraining on plain courtesy & guests with disabilities-” 2 of 5 stars
Review of Ameristar Casino Hotel Council Bluffs

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Ameristar Casino Hotel Council Bluffs
4.0 of 5 Hotel   |   2200 River Road, Council Bluffs, IA 51501   |  
Hotel amenities
Ranked #4 of 25 Hotels in Council Bluffs
Centennial, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Some need retraining on plain courtesy & guests with disabilities-”
2 of 5 stars Reviewed May 25, 2014

We have been enjoying Ameristar Council Bluffs for over three years and always noticed how friendly the staff treated us, well that was until we checked in this time for a five day visit. You would think the Front Desk staff would we warm, friendly & inviting. The older women at the desk was so unplesant we check out after the first night and moved over to the Holiday Inn! It was tough enough getting around with crutches without being met right off by an unfriendly employee. Now with that said you couldn't meet a nicer casino employee named Lita who runs the hot dog stand in the casino. Lita is a perfect example of a warm and friendly person without asking offered to carry my beverage & food to my table. Other employees also assisted me while moving around the casino on crutches. The Ameristar is the most expensive hotel in that area, so you would think you would receive better service.... I hope management addresses the desk situation & rewards Lita!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, June 12, 2014
Ron, thank you for sharing your feedback. We strive to make our guests' visits welcoming and pleasantly memorable. The front desk experience you describe certainly does not meet our standards. I sent this review to our hotel management team. Additionally, I let our food and beverage team know about the outstanding service you received from Lita. Thank you for allowing us the opportunity to improve and for being our guest. We do hope you give us another try.
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112 reviews from our community

Traveler rating
    59
    31
    8
    9
    5
See reviews for
17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Marengo, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 21, 2014

Ameristar Casino Hotel Council Bluffs IA. Great rooms. Great room service and LOTS of play on slots in their casino.
Excellent restaurants. Nice sports bar. Everything you need in one spot. I Gamble over 9 states. I have done them all.
Ameristar is fun! And that's what it's about right! I would stay here, not bothering with Harrah's or Horseshoe, this is all you need.

Room Tip: rooms facing the River are best. some on the other side are above the kitchen and you can smell the...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 6, 2014

Recently stayed at this hotel when traveling to the Midwest. The room was nice. Very roomy, nice view and quiet. We arrived at 11:00 p.m. and found out there was nowhere in the hotel to get food at that hour. No coffee maker in the room either. The employees were very friendly and did direct us to places to get food at that hour.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, May 8, 2014
Thank you for sharing your experience. I apologize for the inconvenience of lack of late night food outlets. I am, however please our staff was able to assist in directing you to the nearest restaurant location. I will forward your concern along to our property staff. Thank your for being our guest and we do hope to see you soon again.
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Chicago
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed at the Ameristar Council Bluffs recently during a weekend meeting. Knowing it was a newer hotel, I went ahead and tried (it after staying at Harrah's before) and I was not disappointed. The standard deluxe room was pretty spacious, bed and bedding comfortable, safe in room, coffee maker, flat screen HD, free wifi, not a huge bathroom but adequate with nice fixtures. So this pretty much checks all the boxes as far what one would want in a room for 2 nights. The casino is smaller than I thought it would be since they are still in a riverboat and have not converted to a landbased casino. But even on the weekend I did not find it to be overcrowded at all. Buffet wasn't bad for the price I thought. Staff up and down the property was polite and efficient. Overall, I would recommend and stay here again.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, June 6, 2014
We are extremely pleased of your pleasant stay with us. We are happy to hear that our hospitality standards are to your liking :) We are definitely satisfied with your recommendation and hope that you visit us again, hopefully soon :)
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Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 30, 2014

Council Bluffs if a half way stop on our road trip to and from. We stayed at this hotel on our way and Harrah's on the way back. We stayed here as it had better reviews. We paid a lot more for the room than at Harrahs.
The room was great. It was big, clean and modern. The cable service was quite minimal and not that great. The TV was a large flat screen that displayed very nicely. The bathroom was large and clean.
The casino is filled with smoke and the machines take your money very quickly. The craps table was jam packed and they did not open another table so that those walking around could play.
The buffet was very impressive looking. However, the food did not taste good at all. There was an odd flavor that inhabited the corn, broccoli, cookies and bananas foster. I was displeased with the flavor of the majority of the food. Most of the food was cold and dried out as we were the early rush. There was a group of workers that hung together in one area and you had to track them down and ask them to come to the meat cutting station for a slice of beef or ham. There was no one in the desert island but they had this huge, beautiful chocolate fountain that was out of reach and required a staff member to use for you. Unfortunately, there was no staff member at the island. I thought the buffet service was very poor.
Personally, for the price, I would rather stay at Harrahs, we stopped there on our way back and was more pleased with everything.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Hotel Council Bluffs, responded to this review, May 8, 2014
Thank you for being our guest! I am please to hear you enjoyed the room and its amenities. I do apologize for your experience in the buffet and craps table. We thank you for your feedback and I will forward this to our property team. We hope to see you soon again.
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Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2014

This room was very clean, No complaints with the room at all. Whirlpool was relaxing ! Even did well with gambling. Ate at the Ameristar sports bar, the pizza wasn't cooked completely and barely warm. The waitress offered to take it back to cook longer but by that point I was almost done eating. She did provide good service.

Room Tip: If you gamble and use the rewards card, always ask for the host when checking out to see if you can...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, Nebraska
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed at Ameristar in Council Bluffs on Valentine's Day night. The room was good, the food was tasty, and the gambling was excellent (winner!). We do frequent the casino, but normally don't stay overnight as we live fairly close. But, we booked with Ameristar knowing that we were going out of the country the next day and they had a shuttle service to the airport. When my wife booked the room, we asked specifically about that and whether or not we could leave our car. We were told that we could leave our vehicle in valet and there would be no problem. We checked in on Friday evening and parked valet thinking we were in good shape. When we checked in, my wife again verified with the front desk that we could leave our vehicle there until we returned on Thursday. She was told that we could and would be able to use the shuttle to and from the airport. I also checked with the valet and was told it wouldn’t be a problem. However, when we went to check out the next morning and catch the shuttle, we were informed we couldn't leave our vehicle in valet and would need to move it off property, but that we could still catch the shuttle. The valet told us it was “the manager’s decision.” After much time wasting and debate, we were allowed to park in the parking garage and still use the shuttle. We booked at Ameristar to utilize the service and have a good night of dinner, drinks, and gambling on Valentine's Day as a way to get our vacation started off right. However, Saturday morning caused us a lot of stress and we worried about our vehicle while we were away. In short, I wouldn't recommend using their airport shuttle service. It simply wasn't worth the headache and added stress.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Hotel Council Bluffs

Address: 2200 River Road, Council Bluffs, IA 51501
Location: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 25 Hotels in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel Council Bluffs 4*
Number of rooms: 160
Official Description (provided by the hotel):
Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This casino in Council Bluffs is 38,500-square-feet includes a selection of popular slot and table games. Ameristar Casino Hotel in Council Bluffs includes four dining options, a supervised kids activity center, video game arcade and an indoor swimming pool. ... more   less 
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