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“Quick Getaway” 5 of 5 stars
Review of Hilton Garden Inn Omaha East/Council Bluffs

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Hilton Garden Inn Omaha East/Council Bluffs
3.0 of 5 Hotel   |   2702 Mid America Drive, Council Bluffs, IA 51501   |  
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Ranked #1 of 25 hotels in Council Bluffs
Wilsonville, United States
1 review
“Quick Getaway”
5 of 5 stars Reviewed July 15, 2013

We made a quick trip to Council Bluffs for a night at the Horseshoe Casino. This hotel is connected right to it so I could go back to the room when I was done, but my husband could stay and play as long as he wanted! The room was VERY quiet, we stayed in a King suite which had a small "living room" area in the front and the bedroom area away from the hallway. Loved it!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 18, 2013
Dear Peggy R,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor.

I was glad to hear this was a nice getaway for you and your husband. I am glad you were able to both enjoy the room and casino. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

161 people have reviewed this hotel

Traveler rating
    91
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    12
    9
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Springfield, United States
1 review
4 of 5 stars Reviewed July 14, 2013

Even though this hotel is attached to a casino, the rooms were very quiet. I couldn't even hear the showers in the next room and only occasionally heard doors opening & closing. The downside is that they do not have a complimentary breakfast.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 15, 2013
Dear Joellyn S,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor. I was very delighted to hear about your wonderful experience at our hotel. I appreciate you comments. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
199 reviews 199 reviews
74 hotel reviews
Reviews in 57 cities Reviews in 57 cities
355 helpful votes 355 helpful votes
4 of 5 stars Reviewed July 13, 2013

I have stayed in most of the hotels in this area and this one is the one I return to again and again. My room was clean and quiet. Water in the lobby as was coffee. People all smiled, it has an indoor pool and a gym. It also has a direct inside connection to the Horseshoe Casino next door. Their restaurants are all good and the action is typical "casino".

Beds were comfortable, and amenities were all appreciated and we look forward to our next trip.

Enjoy!

Room Tip: Request a room on the second or third floor....ground floor rooms....I dont like them.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 15, 2013
Dear NYCShopper,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor. I was very delighted to hear about your wonderful experience at our hotel. I appreciate you comments. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Council Bluffs, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

This hotel goes over the top to make you feel welcome and they did it again! Great staff, room, bed comfort and breakfast was outstanding. Enjoyed my short stay I'll return on my next trip to Omaha area!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 15, 2013
Dear Leonard L,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor. I was very delighted to hear about your wonderful experience at our hotel. I appreciate you comments. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 12, 2013

I had a family wedding in Glenwood IA. This property was one of the closest to the remote wedding location. All of the associates were warm, friendly, and offered a cheerful "hello" upon our contact. Too bad I lost so much money at the Horseshoe Casino which was adjacent to the HGI.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 15, 2013
Dear Terri S,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor. I was very delighted to hear about your wonderful experience at our hotel. I appreciate you comments. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, NE
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2013

This is a beautiful hotel with many wonderful amenities. We have stayed at several Garden Inns over the years and even though they are all very nice, this one is TOPS! Stay here and I guarantee, you will not be disappointed.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 10, 2013
Dear Denise S,

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha Eas/Council Bluffs. We truly appreciate your business. I would also like to thank you for taking the time to complete a survey on Trip Advisor. I was very delighted to hear about your wonderful experience at our hotel. I appreciate you comments. Please know that I will share your comments with our staff members. Again thank you so much and I hope you will continue to stay with us on your next adventure to the Omaha/Council Bluffs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Co
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 8, 2013

Checked in and the room was hot. Desk said turn down the a/c. I did, returned two hours later - hotter. Moved to new room. Television did not work. You can see where this is going. Not well.
Since I got the room from the Horseshoe Casino, they could not stop the billing after check in.
Horseshoe said I needed to talk with Hotel front desk. Guess what happened. I left. I notified credit card company of problem and refusal to pay. Notified Harrah's that I would not be visiting them again as well.

  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review, July 10, 2013
Dear jroflittleton,

Thank you for choosing to stay at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to complete a survey on trip advisor. I was disappointed after learning about your experience and I wanted to apologize for the inconvenience we may have caused you. Please know that I will review your comments with our maintenance staff so we can ensure the items in the rooms are corrected immediately. Again I apologize, I hope you will consider staying with us again the next time you are in the Omaha/Council Bluffs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hilton Garden Inn Omaha East/Council Bluffs Hotel
Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Council Bluffs
#3 Family Hotel in Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Reservation Options:
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