We wanted to get away for a weekend of shopping so we decided to book the Holiday Inn Express in Coralville, Iowa, Exit 220 right off Interstate 80. The motel was located behind the Coral Ridge Mall. We arrived an hour ahead of check-in time, but they had a room ready and let us check-in early. This was a perfect location to enjoy the mall, which featured Dillards, Sears, Yonkers and Target as anchor stores. There is a full-sized merry-go-round for the kids inside the mall, along with a large ice skating rink and a movie theatre complex. Twenty miles west on I80 is the Tanger Outlet Mall.
The strong point of this motel was that the staff members were very accommodating. They certainly believe in serving their customers. I give them an A+. Besides allowing the early check-in time, we had a situation where one of the other guests was talking very loudly late into the night and he was keeping us awake. Finally at 2 a.m. I called the front desk and within a couple of minutes the the man was quiet. We really appreciated the clerk taking care of that situation as soon as she was notified there was a problem. We were also given a 15% discount when we checked out the next morning. Customer satisfaction is a high priority at this HIE.
The motel itself was your typical Holiday Inn Express. Our room was sparkling clean and was very spacious. We do prefer a little firmer mattress, but the one we had was okay. There was also a microwave and refrigerator in the room. The elevator was a little slow in accommodating the five floors. And only one of the ice machines was working. The hot breakfast included sausage, biscuits, waffles, muffins, juice, coffee, toast, cereal, two kinds of eggs plus many other items. Sunday morning a train came through at 7:15 a.m. For some this could be a problem, but for us we were up by that time so it didn't bother us in the least.
Restaurants that were close by included Red Lobster, Olive Garden, Chili's and a steakhouse across the street. A Bennigan's and Panera were located in the mall.
The back side of the motel gets you away from the road traffic, but is more susceptible to the train...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 2, 2012
Thank you so much for your wonderful review of our hotel. My staff was so pleased to hear they exceeded your expectations. We pride ourselves on excellent service and it is very encouraging to recieve such a positive review.
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I am glad that my overnight desk attendant was able to take care of your noisey neighbor. I hope he did not disturb your sleep too much. I can tell you that since your stay we have serviced all of our ice machines and they are now all in working order.
Thank you again, and we look forward to another opportunity to have you as our guest.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.