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Chase Suites Des Moines: Traveler Reviews


Chase Suites Des Moines
11428 Forest Ave, Clive, IA 50325-7031
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Traveler Reviews

73% Recommend
3.5 of 5 stars 20 reviews
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[ Date ] [ Rating ]
Resort feel, wonderfully renovated rooms

Chase Suites Des Moines

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5 of 5 stars
BLatty 10 contributions
Minneapolis
Jun 16, 2008 | Trip type: Family

This is a wonderful property. It is set up in the form or condos. There are several buildings, built close together. In each building there are 4 main floor, and four second floor units. The whole resort has been recently renovated, and they did a fabulous job. Each condo has a sitting area, full kitchen including silverware etc. The sheets, towels, mattresses and TV are new and high quality.

I was frustrated that the breakfast did not start until 8:30 on weekends. Even on weekends, travelers want to get started earlier than that. Because of the late start, when it did open every single person in the hotel arrived at the same time, and they were totally overwhelmed. I didn't end up eating, because I got frustrated waiting for the one waffle maker to open up.

The pool is outdoor and is in the middle of the condo units. It is small, and was mobbed with kids, so I stayed away.

Overall, if in Des Moines, I would certainly recommend this place.

  • Liked — New rooms
  • Disliked — Late breakfast start time on weekends.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since June 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Place

Chase Suites Des Moines

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4 of 5 stars
kcdodger 1 contribution
KC
Jun 1, 2008 | Trip type: Business, Solo travel

Free internet in the room and I would stay here more.
Always ask to have a room to the front of the property to aviod the loud highway noise.
Nice rooms, great staff, great breckfast and happy hour.

  • Liked — Clean
  • Disliked — Have to pay for internet in room
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since June 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
will be back again

Chase Suites Des Moines

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4 of 5 stars
whyme2 3 contributions
Wheaton,IL
May 21, 2008 | Trip type: Family

I liked the place a lot,only wish they came w/ wireless internet connection for free & came w/ hot buffet breakfast, that would be excellent. Otherwise I don't have any complain, the beds were comfortable, I like the flat screen TV, we can turn it to face the beds & watched it from there. The room was clean & roomy. We arrived earlier than check in time,so the room wasn't ready,but they had it ready 1/2 hour before check in time for us. The place look more like a condo than a hotel.

  • Liked — suite style,price,pet allow
  • Disliked — no hot breakfast & internet connection for free.
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since November 13, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice rooms - small pool - bad maid service

Chase Suites Des Moines

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3 of 5 stars
TravelingREVMdM 17 contributions
Omaha Area
Sep 18, 2007 | Trip type: Business, Family
3/4 found this review helpful

We checked in and had a lot of trouble with our television - new flat screens would not turn on, and then later would not turn off - we would have to work and work to get it on - and to get it off, we had to unplug it - the manager did give us 50% off our rate for two nights though which was nice -

The furniture was great in the rooms - all new - and full kitchen - small bath, but okay -

The pool area was very small with limited seating and chairs - the spa did not work well at all and was not that warm - the lights around the pool area were burned out too - so you could not use it at night - we stayed here primarily for the outdoor pool - as we have stayed at many hotels in Des Moines before -

The hotel is convenient to other restaurants - within walking distance of several - the breakfast bar was well supplied and clean - the business center computer was in the general seating area with no privacy and the computer was very slow -

Overall, though, it was a pretty good experience- the only really bad thing was the maids - all Hispanics - and men - ours could not speak any English - we needed extra towells and he could not understand anything - I still think that if others from other countries are employed in America that they should at least know some of our language to communicate with the guests - the hotel should be able to hire people who can represent the hotel well in the service end -

  • Liked — room size and nice furniture
  • Disliked — TV problems and maid service
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Business
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since September 14, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from iowaclive, General Manager
(Management representative)
Oct 4, 2007
Thank you so much for taking the time to post your review, we really appreciate the feedback! With the recent renovation in our suites, one of the upgrades were to HD TV's. We discovered that our cable provider had not converted to HD lines. They have since been upgrading our area.
Since your stay we have replaced the heating unit for our spa as well as the lights in our pool area. We have ordered new chairs too! I was surprised with your comment on the pool area being to small. Guests have told us that they like the size, especially with their kids.
My sincere apologies on the issues you experienced during your stay and I hope that you will try us again..
We were very happy to hear that you did enjoy the size of our rooms and the new amenities.

General Manager Clive
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
room and service okay, check bill when you get home.

Chase Suites Des Moines

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3 of 5 stars
typingtraveler 3 contributions
northern iowa
Aug 27, 2007
2/3 found this review helpful

I was staying in Des Moines for business. I could hear the highway all night long the first week. The next week I was moved to a different room and did not hear the noise as bad. The breakfast was nice. Did have a problem with insects in the first room. The second room had been completely remodeled it was nice.

Unfortunately I am now dealing with them overcharging my credit card. by 244. 16. Not a happy camper at all!

  • Date of stay July 2007
  • Member since August 27, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from iowaclive, General Manager
(Management representative)
Oct 4, 2007
Thank you for taking the time to post your review, your feedback is appreciated! I am sorry that you had a bad experience at our hotel. I wish that there was something I could do about the highway noise. Unfortuneately, we are a highway access property.
We were in the midst of a total renovation of our hotel when you visited and was glad to hear that you were moved into on of the newer suites! We did experience more summer insects than normal, due to the landscaping being renovated. Our national pest control company worked with us quickly to take care of those issues quickly.
I was very sorry to here about your billing issue. This is not a normal occurance and the staff are trained to review the bill with each guest at check out., to ensure billing is correct, BEFORE you leave the hotel. We do not want any of our guests to have unwanted surprises upon returning home.
We look forward to serving you in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Chase Suites Des Moines Address

11428 Forest Ave, Clive, IA 50325-7031