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Country Inn & Suites By Carlson, Des Moines West
3.0 of 5 Hotel   |   1350 NW 118th Street, Clive, IA 50325   |  
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Ranked #1 of 8 Hotels in Clive
Certificate of Excellence
Perkinsfield
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic!”
5 of 5 stars Reviewed April 20, 2014

We stayed here for one night on our way across the country. We wish all the hotels we have stayed at were as nice as this one. From check in to check out everything was perfect. Friendly smiling staff, great breakfast on real china and with real metal cutlery. This was such a treat after all the paper and Styrofoam we're had along the way. I didn't get to use the pool but I sure wanted to. It looked so inviting but we arrived late and by the time we went out for dinner it was too late. If we are ever in Des Moines West(Clive) again this is where we will stay without a doubt.

Room Tip: Our room was on the second floor. It was very quiet. We know there were families in the bldg becau...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, April 23, 2014
Hello and thank you for the great 5 STAR rating and your review of your recent stay with us! We appreciate you taking the time to add the review to TripAdvisor. We are thrilled that your family enjoyed your stay with us and look forward to hosting you again very soon.

Best regards,

Tom Murray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

Traveler rating
    170
    69
    27
    13
    2
See reviews for
129
48
5
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 17, 2014

Last minute booking for pool adventure with young nieces. Did on Sun night & had pool all to ourselves for 2 hrs before evening check-ins! Polite staff, clean rooms w extra pillows & blankets. Lots of eating choices nearby. Ok free breakfast for the price. Would not hesitate to book again.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmurray, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, March 18, 2014
Hello!
Thank you for taking the time to review our hotel and your recent stay with us. We are glad that you and your family enjoyed your stay with us. We appreciate your kind words and look forward to hosting you again very soon!

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

We stayed the beginning on March 2014. My family stays with this hotel chain often. This was one of the best we have stayed in. My children were happy with the pool area. We were able to walk to dinner that was located in the same parking lot. Great commercial area just down the street with everything you need within 5 minutes. Breakfast was great and kept stocked even with the large volume of guests. Our choice next time we are in the Des Moines area!!

Room Tip: King suite was large
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmurray, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, March 13, 2014
Hello!
Thank you for taking the time to post your review of our hotel and your recent stay with us. We are thrilled that you and your family enjoyed yourselves and that you will plan to stay with again when you travel back to our area.

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

Very clean, safe hotel with a friendly staff. Comfortable beds; microwave, and mini-fridge in room. While it's not exactly located in the thick of things, I would absolutely recommend it for people just passing through, especially those traveling with kids.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, January 29, 2014
Hello!
Thank you for taking the time to post your review of our hotel and your recent stay with us. We appreciate your comments and hope that you will choose to stay with us again should your travels bring you back through the Des Moines area agin.

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 14, 2013

We stayed at this hotel in Oct and they really treated us well. We had a nice room and the place was clean and comfortable. We talked to the front desk and they were informative and accommodating,

Thanks and keep up the great work!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, January 29, 2014
Hello!
Thank you for taking the time to review our hotel on TripAdvisor. We appreciate your comments and look forward to hosting you again very soon!

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 8, 2013

The front desk staff were very friendly, the pool was very big and the kids had a blast swimming and the breakfast was good. We know what to expect when staying at a Country Inn and this hotel definitely met our expectations. If ever in the area again, we wouldn't hesitate to stay here.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, December 9, 2013
Hello,
Thank you very much for the great review on Trip Advisor. We appreciate you taking the time to do so and we are thrilled that you and your family enjoyed your stay. We all look forward to having you stay again soon!

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stillwater, Minnesota
Level Contributor
148 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed October 25, 2013

My husband and I would have given this hotel an Excellent rating had it not been for fermenting blueberries on the breakfast bar. Strawberries and blueberries were offered as fruit to make a yogurt parfait. The strawberries were sitting in juice that was foaming on top, so my husband chose the blueberries instead. He knew immediately on first taste the blueberries were beginning to ferment and were not edible. It would be safer to offer guests individual, pre-packaged yogurt containers rather than risk a food safety issue. I mentioned this issue to the individual working the breakfast bar, but am not sure he removed them. That said, our room on 3rd floor was very clean and quiet. Front desk staff were very friendly and helpful. The hotel is in easy walking distance to a nice Mexican restaurant, and other restaurants and shopping are close by.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review, October 28, 2013
Hello,
Thank you for taking the time to review our hotel and your recent stay with us. I am sorry that our breakfast attendant did not catch the blueberry problem. I sincerely apologize for our mistake and I appreciate you and your husband bringing that to our attention. I have review this isue as well as other food safety procedures with all of our breakfast staff to ensure that we are providing a delicious and safe breakfast to our guests. I was pleased to read that the rest of your stay was pleasant and we look forward to having you stay with us again very soon.

Best regards,

Tom Murray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Country Inn & Suites By Carlson, Des Moines West

Address: 1350 NW 118th Street, Clive, IA 50325
Phone Number:
Location: United States > Iowa > Clive
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Clive
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Des Moines West 3*
Number of rooms: 104
Official Description (provided by the hotel):
Newly renovated hotel in western suburbs (Clive) of Des Moines. Beautifully landscaped property features one of the largest indoor swimming pools in the West Des Moines area. Extensive renovation in spring of 2012 includes many upgrades to guestrooms, breakfast room, public space and pool area. ... more   less 
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Also Known As:
Country Inn & Suites - Des Moines West Hotel Clive
Country Inn And Suites - Des Moines West
Country Inn Clive
Clive Country Inn

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