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“Expect your keys to not work the next day” 3 of 5 stars
Review of Sleep Inn , Inn & Suites

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Sleep Inn , Inn & Suites
1416 South Grand Avenue, Charles City, IA 50616   |  
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Choice Privileges Points
Ranked #2 of 3 hotels in Charles City
Waseca, Minnesota
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
“Expect your keys to not work the next day”
3 of 5 stars Reviewed July 25, 2012

Both of our keys needed to be re-programmed the second day, while we had hot food getting cold. Had to wait for a long time for the front desk to finish chatting with the folks ahead of me before I could get my card re-burned and get into my room. Several of the people in our work group had the same problem over 2 days. The clerks are told to tell everybody that it must be their cell phones (which is complete bull - google it), but neither of ours were near our phones, or any possible magnetic field. We travel alot, and stay in Comfort Inn-Best Western-Super 8-LaQuinta-Sleep Inn - type places. Very, VERY rarely does a key card not work, and it happened to just about everyone at this place, with the same lame excuse each time. I'm sure that's the norm here. What is probably actually the problem is their programmer and/or cards, but they won't admit it.

Such a pain for guests, and I should have called or emailed the manager, but I see this has been happening here for awhile, so they probably don't give a rip.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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21 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Des Moines, IA
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 22, 2012

One night stay. The room was very large, the large tv stand held a 32 inch flat screen tv and a hidden fridge. Lots of room to throw your keys, purse etc. King size bed was comfy, pillows were lumpy though. The bathroom was awesome, LARGE counter area to put all of your toiletries and still have space left over! Plenty of hot water for the shower. Free breakfast had lots of choices, waffles, biscuits and gravy, the standard bagels/eng muff/muffins etc. was very good. Free wireless did not work, the server was not working but we did not care since we were just there for one night. Friendly staff at front desk. Would stay again. FYI - get the $1.00 charge for the safe removed :-)

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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des moines iowa
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 23, 2012

i got upgraded to a suite and it was a very nice, spacious room. it was all good, check in to check out

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Prairie, MN
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2012

We were driving from Cedar Rapids to ... what was supposed to be western Minnesota, when some bad weather caused us to get off of the highway sooner than planned. We stayed at the Sleep Inn and were very, very pleasantly surprised. Courteous, helpful staff; very comfortable room and very comfortable bed; great shower. And, the breakfast had more options than expected. I would definitely stay here again!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, Minnesota
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 31, 2011

We arrived at the Sleep Inn and waited for 10 minutes to be checked-in. The two front desk clerks was busy talking to each other looking for something. They finally checked us in after 10 minutes. That night, we quickly discovered the walls are super thin. We can hear the next room's conversations, their TV on and people walking upstairs over us. To top it off, their was kids running up and down the hallway to the pool with no adult supervision. I did not get any SLEEP at the Sleep Inn. This place has poor customer service and thin walls. I will not stay again.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Charles City hotels

HONESDALE
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 15, 2011

we stopped in Charles City on our way to The Black Hills for a break along the way. The hotel had a nice appearance. The check in was very easy as we are Choice Privileges members. The room was attractive with a king size bed. The TV had a wide range of channels with HBO. The breakfast was fine with a choice waffles,cereal,biscuits and gravy. The front desk person was helpful in directing us toa good restaurant in town. We were very pleased nd would stay there again if we are in the area.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Des Moines, Iowa
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2010

I really liked this hotel and will be back next year. The front desk was helpful getting us rooms with fridges and microwaves in them. Rooms were clean and had a wide selecton of channels. The A/C worked awesome in all the rooms we had while staying there. Breakfast was the usual with biscuits and gravy. Only thing I did not like about this place was they had to take the safe fee (1.00/day) off every week when we checked out.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sleep Inn , Inn & Suites

Address: 1416 South Grand Avenue, Charles City, IA 50616
Phone Number:
Location: United States > Iowa > Charles City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Charles City
Price Range (Based on Average Rates): $
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Also Known As:
Sleep Inn , Inn & Suites Charles City, Iowa

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