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“small town suprise” 4 of 5 stars
Review of Sleep Inn , Inn & Suites

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Sleep Inn , Inn & Suites
1416 South Grand Avenue, Charles City, IA 50616   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #2 of 3 Hotels in Charles City
des moines iowa
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“small town suprise”
4 of 5 stars Reviewed April 23, 2012

i got upgraded to a suite and it was a very nice, spacious room. it was all good, check in to check out

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
    4
    11
    3
    2
    2
See reviews for
8
4
Solo
0
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
The Prairie, MN
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2012

We were driving from Cedar Rapids to ... what was supposed to be western Minnesota, when some bad weather caused us to get off of the highway sooner than planned. We stayed at the Sleep Inn and were very, very pleasantly surprised. Courteous, helpful staff; very comfortable room and very comfortable bed; great shower. And, the breakfast had more options than expected. I would definitely stay here again!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 31, 2011

We arrived at the Sleep Inn and waited for 10 minutes to be checked-in. The two front desk clerks was busy talking to each other looking for something. They finally checked us in after 10 minutes. That night, we quickly discovered the walls are super thin. We can hear the next room's conversations, their TV on and people walking upstairs over us. To top it off, their was kids running up and down the hallway to the pool with no adult supervision. I did not get any SLEEP at the Sleep Inn. This place has poor customer service and thin walls. I will not stay again.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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HONESDALE
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 15, 2011

we stopped in Charles City on our way to The Black Hills for a break along the way. The hotel had a nice appearance. The check in was very easy as we are Choice Privileges members. The room was attractive with a king size bed. The TV had a wide range of channels with HBO. The breakfast was fine with a choice waffles,cereal,biscuits and gravy. The front desk person was helpful in directing us toa good restaurant in town. We were very pleased nd would stay there again if we are in the area.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Des Moines, Iowa
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2010

I really liked this hotel and will be back next year. The front desk was helpful getting us rooms with fridges and microwaves in them. Rooms were clean and had a wide selecton of channels. The A/C worked awesome in all the rooms we had while staying there. Breakfast was the usual with biscuits and gravy. Only thing I did not like about this place was they had to take the safe fee (1.00/day) off every week when we checked out.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2010

We were there for four days over the 4th of July. We used the hotel for a family reunion so we were there most of the day as well as over night. We thoroughly enjoyed our stay there. The front desk staff were friendly and accommodating. The hospitality room we used for the event was great. The hotel was clean and orderly. The continental breakfast had a large selection.

Because we have four children, we stayed in a suite. I have no complaints about the room--no offending odors, everything worked as it should, bathroom was clean, etc.... It was spacious enough for us. They even provided a port-a-crib for our youngest. A nice little detail was the night-light provided for our bathroom. Overall, I had a very nice weekend.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
1 review
1 of 5 stars Reviewed December 25, 2009

We stayed for 2 nights over Christmas. After 2 attempts to program room keys, clerk decided we needed a different room. On the second day, one key card stopped working. The last morning, neither key card worked. We parked at the rear door and because of the key issue, we ended up locked out and had to walk around hotel. Internet in room never worked during our stay. Upon checking out, told the clerk of our issues with key cards, got NO response. Expected an apology or some empathy. His only comment?? Sign here please. Won't stay here again. Also, we made reservations for family of 5 and received a room with 2 beds. One kid slept on the floor.

Even though it was the holidays and the weather was poor, only a handful of rooms were rented during our stay. Wonder why?? Maybe the poor customer service?? Rooms and pool area were very clean. Also, our dog was accepted for $10 fee.

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlescitysleepinn, General Manager at Sleep Inn , Inn & Suites, responded to this review, February 22, 2010
I would first like to apologize about your recent experience with our hotel. I have taken over as General Manager as of the first of the year. I can assure you that our internet is working as it should and any issues with our key cards have been resolved. I hope you will give us another opportunity to serve you. I can assure you your next experience will exceed your expectations. Please contact me directly and I will make sure you have a wonderful time while in Charles City. My staff and I are here to serve you in anyway we can if you need anything just ask!!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn , Inn & Suites

Address: 1416 South Grand Avenue, Charles City, IA 50616
Phone Number:
Location: United States > Iowa > Charles City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Charles City
Price Range (Based on Average Rates): $
Number of rooms: 60
Reservation Options:
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Also Known As:
Sleep Inn , Inn & Suites Charles City, Iowa

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