I hate to give a negative review of this property as it is very nice and clean with comfortable accommodations and a great b-fast in the morning, but I feel like the staff gets a major ding for the way our stay turned out.
My 17 year old and I were on a week-long tour of the midwest and Cedar Rapids was our next-to-last stop. I pre-requested a quiet room in a quiet location of the hotel because I knew the kiddo and I would both be exhausted. Upon check-in, we were told we were on the 4th floor. I was hesitant at first since we had a lot of luggage to drag in, but the staff member checking us in said that the 4th floor would be worth it since it would be quiet. "We're pretty light tonight' the man told us, so I guessed the 4th floor was his way of isolating us a bit to keep the area around us quiet. I was wrong.
Around 11:30pm, the room next to us filled with very noisy guests. They proceeded to shout and laugh and talk very loudly for the next 30 mins straight. I decided that they were just settling in, so I put the noise canceling headphones on and tried to sleep. The headphones fell off around 2:00 am - people next door - STILL very loud. Put headphones on again. They fell off around 3:00 am - people next door - STILL carrying on and very loud. I finally called down to the front desk and complained. The staff person said they would call up the people next to us and ask them to calm down. As far as I can tell, the people were calmed because when I stirred at 6:30 or so, it was quiet.
I am so angry that despite our schlepping all of our stuff up to the 4th floor, and despite the "light" number of occupants they apparently had, someone still found it reasonable to check a group of people in next to us. If they were already there, we should not have been placed next to them. If we were first, then they should have found another place to check people in. It was not cool to check in a group next to people whom have clearly pre-requested a QUIET room in which to get some much-needed sleep.
Horrible night, horrible experience.
- Official Description (provided by the hotel):
- Complimentary Hot "Suite Start" Breakfast every day, and evening meal with alcoholic and non-alcoholic beverages Mon.-Thur. 24 hr. fitness center, business center, suite shop and laundry facilities. Complimentary wired and wireless internet, meeting room that accommodates up to 50, Sports Court, Patio, Indoor Pool & Spa. Hilton HHonors. USA Today Mon.-Fri. Each suite offers full fridge, 2 burner stove, dishwasher, DVD player and sofa bed + much more... ... more less
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- Also Known As:
- Homewood Suites By Hilton Cedar Rapids North Hotel Cedar Rapids