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“Most friendly hotel in Iowa” 5 of 5 stars
Review of Wingate by Wyndham Cedar Falls

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Wingate by Wyndham Cedar Falls
2.5 of 5 Hotel   |   1614 Technology Parkway, State Highway 58/Hudson Road & State Route 20, Cedar Falls, IA 50613   |  
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Ranked #9 of 13 Hotels in Cedar Falls
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
“Most friendly hotel in Iowa”
5 of 5 stars Reviewed 2 weeks ago

Nicole and Heather were there to help every minute of the day and night. They greeted me by name each and every time I walked by.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole C, General Manager at Wingate by Wyndham Cedar Falls, responded to this review, 2 days ago
Janet -

Thank you for sharing such kind words! It was truly a joy to have you stay during your time in Iowa and we look forward to seeing a familiar face the next time you find yourself in the the Cedar Falls area. Hope business is doing well.

Nichole
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55 reviews from our community

Traveler rating
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    15
    7
    3
See reviews for
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Iowa City, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

I thought the hotel was great! Clean rooms and beds and bath! Pool but no hot tub, which is a little disappointing. My only complaint was the continental breakfast was not restocked or tended to while we were there.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole C, General Manager at Wingate by Wyndham Cedar Falls, responded to this review, 2 days ago
Hi Jewel -
Thank you for taking the time to share your review. We are always please to provide a satisfying stay. I apologize for the less than satisfying breakfast experience. In the past we have depended on the front desk staff to also maintain breakfast in the morning. These responsibilities are being distributed to other morning staff members to ensure that issues such as this are avoided in the future. We hope to see you again in the future for a well stocked and maintained breakfast at the Wingate!
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Freeport, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

I completely understand the hotel was going under renovation which is why some answers were in the low range.
Upon entering our room, the bed cover was stained and upon further investigation discovered the sheets weren't changed by the sheets being wrinkled and body hairs left between the sheets. The staff was very apologetic and resolved the issue with new sheets.
Again with the construction, I believe the hotel was a fire hazard with the scaffolding in the stairwell. The elevators several times quit working and we had to use the stairs which were covered in paper and paint with scaffolding partially blocking the stairwell. A fire during the night would have been devastating with the partially blocked stairwells. I would have thought the hotel would have closed a few days during the week to have the stairwells painted without inconveniencing customers.
Elevators were a pain even when they did work, I can't believe there isn't one button for up and one for down on each floor. This allows the closest available elevator to stop for use, people had to push both buttons since you didn't know where the elevators were, and this slows the whole process down quite a bit.
Also, the pool area was unlocked, another liability to the hotel. I watched small children walk into the pool area. I believe the room key pad was inactive or broken, either way it needs to stay locked to keep children from freely walking in.
We will stay there again, I really did like the location and large lobby area. We were with a large group of people for a wrestling tournament and had a very good time and the staff were excellent.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole C, General Manager at Wingate by Wyndham Cedar Falls, responded to this review, 3 weeks ago
Hi Gary -
Thank you for taking the time to write a review of your recent stay. Every review allows us an opportunity to make positive changes to improve operations and guest satisfaction. I apologize for the housekeeping issues encountered; this has since been addressed with housekeeping staff to ensure no such mistake will happen in the future. Also, construction planning in public areas has been reviewed and adjusted to avoid any similar problems in the future. I am happy to hear you will visit again in the future, we would love the opportunity to show you and your family all of the great changes taking place; many with the help of reviews such as yours.
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Beloit, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel during a wrestling tournament for my son. We did have some issues, like the elevators did stop working for one night but I'm sure that happens at other hotels also. They did seem short staffed with the front desk staff having to do everything but even with all the work they were having to do the staff was extremely friendly and eager to please. The manager and Heidi? or Molly? I'm sorry I'm awful with names were always smiling and always available to help. We had asked housekeeping to change our sheets but they didn't but Heidi/Molly came right up and not only changed our sheets but also brought us fresh towels and changed the trash. The next morning the only one working breakfast and the desk was their manager and she was so polite and was trying so hard to keep up with the horde of hungry boys and people who wanted to check out. We will definitely be coming back next year, I just hope they get the chance to hire more people.

Room Tip: Ask for a room on first floor while they are remodeling
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  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole C, General Manager at Wingate by Wyndham Cedar Falls, responded to this review, 3 weeks ago
Hi Shelly -
Thank you for such kind words after your stay! I apologize for the housekeeping issues encountered during your time at the Wingate, our staff has been made aware of the oversight. Thankfully the unexpected maintenance issues with the elevators were corrected quickly and the patience you and your family showed during this was greatly appreciated! The staff member you had mentioned is Holly; she is a great asset to our team and this is just one of many examples showing commitment to excellent customer service. It was a pleasure having you; in the future we hope that you and your team allow us an opportunity to show you the many great updates taking place.
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Rock City, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located near UNI but the overall service and quality of this hotel was less than satisfactory. There was only one person working at any given time leaving her to do all of the cooking, replenishing, answering calls, etc. (both days of our stay) which realistically no one person should be expected to do this many tasks. The hotel was being remodeled and was a mess- drywall pieces all over our rooms, stairways half painted and a disaster (which were supposed to be closed -until the elevators broke down). We had a spill on our bedding so I requested new linens and even took the old off of the bed but it was never changed and our room not cleaned. Thus was the case for our entire group of 12 families. Not cool Wyndham...

  • Stayed April 2015, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole C, General Manager at Wingate by Wyndham Cedar Falls, responded to this review, 3 weeks ago
Hi Christy -
Thank you for taking the time to write a review about your recent visit; it is with our guest feedback we are able to make the changes necessary to provide every guest with an enjoyable stay. I would like to apologize for your less than satisfying experience. A number of steps are being taken to better inspect guest rooms and public areas during the construction. I apologize for the impact the updates had on your room, this is not a standard we find acceptable. Along with inspection, the scheduling of construction in public areas has been reviewed to avoid any similar events in the future. There are a number of great changes occurring at the Wingate, both inside and out, and we hope that you allow us another opportunity to show you and your family a much more satisfying stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Cedar Falls

Address: 1614 Technology Parkway, State Highway 58/Hudson Road & State Route 20, Cedar Falls, IA 50613
Phone Number:
Location: United States > Iowa > Cedar Falls
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access
Hotel Style:
#7 Business Hotel in Cedar Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Cedar Falls 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Wingate By Wyndham Cedar Falls Hotel Cedar Falls
Wingate By Wyndham Cedar Falls Iowa

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