Friendly front desk staff answered all our questions and the shuttle driver to Purdue was charming! Got a local's view of the college town and potential changes under a new president (the former governor of IN). Clean rooms, decent breakfast. Beds were on the hard side, but it was only one night. Ask for a room overlooking the fountain and bridge.

I am a Hilton Honors member and generally stay at Hiltons whenever I can, but the Hilton in West Lafayette has such disrespectful customer service that I will never return. I cancelled a series of stays on the same date due to an obligation that forced me to alter travel dates. Several weeks later, I received a reminder email a week before the arrival date. I called the hotel and informed them of the mistake. They had already billed my card 3 weeks before arrival and refused to give me a refund or work with me in any way. This in spite of the fact that they did not have any other 2-bed rooms available, and I knew of two separate families who wanted to rent a room. Ashley, the manager, was abrupt, argumentative and extremely unhelpful. This is a shameful blemish on Hilton to not assist one guest, while others actually want a room. It is shocking.

The hotel has a great location, near the pedestrian bridge. The staff was attention and they also offer a shuttle to Purdue University.
The breakfast is so special and all the things were very clean.
It is also near of some different place to eat.

We enjoy staying here when we come down to West Lafayette for an event - or just for fun. Lobby is inviting. Rooms are clean and well-maintained. Beds and pillows are comfortable. Also like having thermostat to control the temperature. When you have the view toward the river, it's really special!