We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn - West Lafayette: Traveler Reviews

3.0 of 5
356 E. State Street, West Lafayette, IN 47906
Hotel deals
Hotel website
Hotel amenities
Special Offer
Save up to 25%
Hilton Garden Inn - West Lafayette
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

91 reviews from our community

    Trip type
Traveler rating
    28
    49
    13
    0
    1
Date Rating
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Comfortable & Reasonable Hotel”
4 of 5 stars Reviewed December 15, 2012

This hotel is a great place to stay. It is located near to Purdue University. I stayed at this hotel in 2010 due to my business travel. I really enjoyed there, especially the swimming pool. The hotel also had free coffee in the lobby. The staffs were friendly and hospitable however they were a bit conservative. I should add that the shuttle drivers at the hotel was excellent and helped me so much. Overall, the hotel was clean, comfortable, and reasonable for staying in West Lafayette. I had a good time there.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Maryam F about Hilton Garden Inn - West Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGenMgr, General Manager at Hilton Garden Inn - West Lafayette, responded to this review
December 17, 2012
Thank you for choosing the Hilton Garden Inn/West Lafayette again and for the positive review, we appreciate your loyalty. We look forward to your next stay!

Best Regards,
Christy Kuntz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Convenient & personable service”
4 of 5 stars Reviewed November 20, 2012

Friendly front desk staff answered all our questions and the shuttle driver to Purdue was charming! Got a local's view of the college town and potential changes under a new president (the former governor of IN). Clean rooms, decent breakfast. Beds were on the hard side, but it was only one night. Ask for a room overlooking the fountain and bridge.

Room Tip: Ask for a view of the fountain & bridge on an upper floor.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask FunFamilyAdventurers about Hilton Garden Inn - West Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGenMgr, General Manager at Hilton Garden Inn - West Lafayette, responded to this review
December 17, 2012
Thank you so much for the lovely review and we are so happy that you enjoyed your stay. We hope to see you again in the future, here at the Hilton Garden Inn/West Lafayette!

Best regards,
Christy Kuntz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Okay hotel, awful customer service”
1 of 5 stars Reviewed November 17, 2012

I am a Hilton Honors member and generally stay at Hiltons whenever I can, but the Hilton in West Lafayette has such disrespectful customer service that I will never return. I cancelled a series of stays on the same date due to an obligation that forced me to alter travel dates. Several weeks later, I received a reminder email a week before the arrival date. I called the hotel and informed them of the mistake. They had already billed my card 3 weeks before arrival and refused to give me a refund or work with me in any way. This in spite of the fact that they did not have any other 2-bed rooms available, and I knew of two separate families who wanted to rent a room. Ashley, the manager, was abrupt, argumentative and extremely unhelpful. This is a shameful blemish on Hilton to not assist one guest, while others actually want a room. It is shocking.

Room Tip: Choose the Sheraton
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask FaithM5 about Hilton Garden Inn - West Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGenMgr, General Manager at Hilton Garden Inn - West Lafayette, responded to this review
November 19, 2012
I am sorry we were not able to provide you with the quality of services you deserve when you called over the weekend. My staff was only trying to uphold the policies that are in place for special event weekends and that were communicated to you when you made your reservation. I apologize that you feel that the staff come across as rude, but I do not think that was the intention. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I hope that the issue has now been resolved to your satisfaction per my email to you. Your satisfaction really is very important to us and we try hard to make sure all of our guests have a rewarding experience. Thank you again for your feedback and we hope you will consider staying with us in the future.

Respectfully,
Christy Kuntz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good Hotel”
4 of 5 stars Reviewed November 1, 2012

The hotel has a great location, near the pedestrian bridge. The staff was attention and they also offer a shuttle to Purdue University.
The breakfast is so special and all the things were very clean.
It is also near of some different place to eat.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RoEstro about Hilton Garden Inn - West Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGenMgr, General Manager at Hilton Garden Inn - West Lafayette, responded to this review
November 5, 2012
Thank you so much for the positive feedback, we appreciate your kind words. We are happy that you enjoyed your stay and we hope to see you again in the future.

Best regards,
Christy Kuntz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Francesville, Indiana
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great location and comfortable beds”
5 of 5 stars Reviewed October 29, 2012

We enjoy staying here when we come down to West Lafayette for an event - or just for fun. Lobby is inviting. Rooms are clean and well-maintained. Beds and pillows are comfortable. Also like having thermostat to control the temperature. When you have the view toward the river, it's really special!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by lovingleisure2012 for West Lafayette
Ask lovingleisure2012 about Hilton Garden Inn - West Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGenMgr, General Manager at Hilton Garden Inn - West Lafayette, responded to this review
November 1, 2012
Thank you so much for the outstanding review and for being a loyal customer. We are so happy that you enjoyed your stay and we look forward to seeing you next time.

Best regards,
Christy Kuntz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Four Points by Sheraton West Lafayette
Great value on a similar hotel
West Lafayette, IN
3.5 of 5 stars 22 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near West Lafayette
Good for business
Red Roof Inn Lafayette
Red Roof Inn Lafayette 4.0 of 5 stars 99 reviews
Near the beach
La Quinta Inn & Suites Lafayette
La Quinta Inn & Suites Lafayette 4.0 of 5 stars 84 reviews
Show Prices ABS:HotelCheckRates-d232334?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d232330?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near West Lafayette
Four Points by Sheraton West Laf... 3.5 of 5 stars 22 reviews Homewood Suites by Hilton Lafaye... 4.5 of 5 stars 85 reviews Baymont Inn and Suites Lafayette 4.5 of 5 stars 210 reviews Holiday Inn Lafayette - City Cen... 3.5 of 5 stars 65 reviews
Show Prices ABS:HotelCheckRates-d88252?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d263989?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d91216?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d247593?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 7 hotels in West Lafayette, ranked by popularity

Been to Hilton Garden Inn - West Lafayette? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn - West Lafayette

Also Known As:
Hilton Garden Inn - West Lafayette Hotel
Hilton Garden Inn - West Lafayette Hotel West Lafayette
Hilton West Lafayette
West Lafayette Hilton
Hilton Garden Inn West Lafayette
Address: 356 E. State Street, West Lafayette, IN 47906
Phone Number:
Region: United States > Indiana > West Lafayette
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in West Lafayette
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, Booking.com, Hotels.com, Priceline, Tingo and Venere so you can book your Hilton Garden Inn - West Lafayette reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn - West Lafayette, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn - West Lafayette
Enter dates & see best prices* (from our partners)
Show Prices