Stayed at West Baden Springs Hotel 2 nights for a business trip. The building, grounds, and shops were lovely, the concierge and check-in staff were helpful, and the room service food was quite good. Overall relaxed and peaceful atmosphere.
I was disappointed in my room, however, as it had a fairly thick layer of dust on most surfaces (seemed they had dusted only the table recently). I've stayed in much less expensive hotels with much cleaner bathrooms. Many hairs on the floor/tub, which is the worst ever in my opinion. There was even a spot on the outside of the toilet where a guy had missed and no one had cleaned it. The mirrors had been cleaned but with something that left white fuzz/residue. I took a teabag out of the station by the coffee maker and there was a mass of dust in the bottom that flew up. Something had been spilled down the outside of the cabinet door where the refrigerator is located, but not entirely cleaned. Either that or it was cleaned and left a stain, which is no big deal. There was a hair on the first washcloth I picked up. The shower tile definitely needed attention and the shower curtain was on the verge of being mildewy at the bottom. This was pretty surprising considering how nice the hotel is and how much they charge. I would have definitely requested my room be switched (or cleaned) if I were paying, but since it was for work, I didn't feel like I should make an issue of it.
Housekeeping was a little uninspired, as I returned on my second day after they had tended to the room that morning, to find that they didn't empty the full wastebasket by the refrigerator, they didn't put the throw pillows on the bed (they were on the floor), and didn't replenish the breakfast menu that goes on the doorknob. When I called that night to order breakfast (in absence of the door hanger menu) the person I reached was perturbed with me for calling because I should be using the menu on the door. When I explained there was not one, he took my order, seeming exasperated, and hung up. I called back to tell him what time for breakfast since he did not ask for that info.
The pillows also left something to be desired - usually decent hotels have a variety of pillows to choose from, but all of these were dense and firm. I had taken my own just in case, but fyi for anyone that might depend on a decent hotel pillow.
One more note - if you would like a view, be aware that not all rooms offer this. All of my colleagues were discussing the beautiful views from their rooms. Mine, however, looked out onto part of the roof. The windows were level with it, so I could have climbed out them, in theory, and walked around on the black rubber-looking expanse. There was a facade that goes up from there, which is what prevented seeing much beyond that other than some treetops.
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- Also Known As:
- West Baden Springs Resort