Here is the letter that I just had to write to this restaurant because the staff on the phone were of NO help.
I am FURIOUS with the way that I have been treated by your restaurant staff. On Sunday 7/15, I came in with my family and had a wonderful meal. Ronnie was our server and was phenomenal. Unfortunately he gave us the wrong check, which I signed and added a tip for him. Today, my husband noticed the $51 charge (the ticket I had signed), as well as an $82 charge. I called to complain and the manager Bianca told me that this was the server's error, so when he noticed that he had charged me for the wrong table, he then charged me for my order as well. I was then given to Karrie, who informed me that "this is the right thing to do in that situation", even though I did NOT sign that ticket. HOW IS IT OKAY FOR YOUR RESTAURANT TO CHARGE MY CARD WHEN I DID NOT SIGN THAT SLIP? I would have had absolutely no problem with paying for our full meal and including a tip for Ronnie, however, I believe that it is your restaurant's fault I was given the wrong ticket. Where is the customer service here? Does this mean that if I go to the grocery store and the person at the checkout does not correctly scan my items, they can also charge my card however they choose after I leave? THIS IS RIDICULOUS! I want that $82.02 charge credited back to me or I am filing a fraudulent claim with my bank.
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