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“EXCELLENT staff, comfy bed!!” 5 of 5 stars
Review of Holiday Inn Terre Haute

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Holiday Inn Terre Haute
3.0 of 5 Hotel   |   3300 Dixie Bee Highway, I-70 & US 41 South, Terre Haute, IN 47802   |  
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Ranked #9 of 19 Hotels in Terre Haute
Long Beach, California
1 review
“EXCELLENT staff, comfy bed!!”
5 of 5 stars Reviewed August 8, 2013

This is my first ever review of a hotel online, because I rarely have great experiences; I stayed at the Holiday Inn Terre Haute for two nights after traveling all the way from Long Beach. I arrived around 1am and the front desk clerk (Zack) was as helpful as could be. He had a great sense of humor and really seemed to care about my requests (very rare in staff who work those hours). I told him I needed a quiet room to rest in for two nights as I was traveling to St. Louis after checking out. He put me on the 5th floor "tower." It was extremely quiet on this level. I stay at many hotels and have not had many beds as comfortable as that one. The room was extremely clean, the housekeeper did a wonderful job. I came down around 5am the same morning and was greeted by Zack again, he even asked me how everything was and if I had slept well. I asked if he had any razors and he cracked another joke after grabbing one for me. He even recommended a great steak house (Stables's, which is worth the short drive!) while we were having a conversation. After cleaning up I went down again a few hours later and was greeted by Brittney, she was also very charming and helpful when I asked how late the pool and weight room was open. The rec area is stunning. Pool table, video games, swimming pool, hot tub, workout room--even a baby grand piano (I bet rooms in this area would be noisy). I was not expecting a great workout room, but I was surprised by how much professional equipment it had. I dont understand why this great hotel has so many bad reviews. My only complaints are that they do not slide newspapers under the doors every morning, and that the saunas are no longer in service. Other than that I would like to applaud the extremely helpful staff, especially an awesome guy named Zack, for making my unexpected trip to this hotel a great one.

Room Tip: Request to be on the 5th floor tower for a quiet room
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 11, 2013
Dear LongBeach1985,

Thank you for recent correspondence regarding your stay at the Holiday Inn Terre Haute. We appreciate you taking time to share your comments with us.

I was very pleased to share your comments with our staff. All feedback that we receive from our guest helps us to achieve our goal of providing outstanding service. It is rewarding as well as reinforcing to our staff when a guest receives great service and takes the time to say so. I have posted your compliments in our office, so that Brittany and Zack receive the praise that they deserve for doing such a great job.

Thank you,
Trish Wible
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2013

When I can into the hotel the lobby area looked great. After receiving my room keys, I walked towards my room and the rest of the hotel looked as if it missed a few renovations. There was visible trash in the hallways, the A/C in my room did not work, there were visible stains on the furniture and sheets, the room was not very clean, and most of all the Internet did not work. Since staying there, I feel as if something is crawling on me. I was given a free breakfast but I was scared to eat there. I will never stay there ever again. There is a very nice Hampton Inn across the street. They will treat you right.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 11, 2013
Dear doughunterus,

I want to thank you for selecting the Holiday Inn Terre Haute for your stay. We take great pride in our hotel and employees. It is my job to make sure that all of our guests leave with a positive outlook on the hotel. Guest comments, and surveys are a great way for me to receive feedback about the hotel.

After I read your comments, I was concerned with the room cleanliness as well as the bedding cleanliness and the internet connections. I am investigating with our Executive housekeeper to see who cleaned your room on the day you stayed with us. I plan to make sure that she has additional training in cleaning our facility. Also, the internet has been a problem in the past, and we are working daily to try and correct. We are in the process of starting a very large renovation at our hotel and hope to see you back in the future. We will ensure your next stay will leave you happy!

Sincerely,
Trish Wible
GSM
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Mentor, OH
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2013

This was the most horrible hotel I have stayed at. I am sure I was treated differently because I booked on Priceline. I was told the hotel was sold out. Got to room and it had cock roaches all over it. Husband got a new room. No one apologized. Staff was not friendly but very rude. New room was dirty and musty smelling. When I checked out no one asked how our visit was.

Room Tip: Rooms with bugs and musty smell.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 11, 2013
Dear c1nderella71,

I would like to thank you for giving us your comments concerning your most recent stay at our Holiday Inn. Guest feedback is extremely important to enable us to provide the level of service and amenities that our valued guests expect from us. I can assure that all of our guests are treated equally.

I once again, want to apologize for the horrible time you had during your most recent stay. While trying to offer extra ammenities, such as an indoor pool and game area, we occasionally have "unwanted guests," I can assure you that I have passed along the information to our staff, so that we may better combat this issue in the future.

I would personally like to help you in making reservations at the Holiday Inn of Terre Haute so that I can make sure your stay is a much more pleasant one. You can call me personally, 812-232-6081 Ext. 412. Please ask for Trish Wible.

Again, I truly apologize for the unpleasant stay you had at the Holiday Inn of Terre Haute and hope that you will give us an opportunity in the future to regain your faith in our hotel. If I can be of any further assistance, please do not hesitate to contact me.

Thank you,
Trish Wible
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammond, Indiana
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2013

I will make this easy.

Pros: Friendly staff, clean rooms, great location in Terre Haute, nice indoor pool/hot tub, pet friendly

Cons: Breakfast is not great, but it is FREE. Can be a little noisy at night if you are facing pool but nothing unbearable. If you want it quiet, just request not to face pool...problem solved!

Overall: For families this is the best hotel in Terre Haute.

Room Tip: Read my review above about room selection.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 11, 2013
Dear David D,


I want to thank you for staying at The Holiday Inn - Terre Haute. I am always happy to read a positive review! We know that you have many choices when traveling, and we appreciate your business.
I look forward to having you as our guest in the future. Once again, thank you for taking the time to write a review and have a wonderful day.

Sincerely,
Trish Wible
GSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coppell TX
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 26, 2013

We were driving through the area and planned to stay here for the night. The hotel appears to be fairly new. We had a room with two double beds and it was comfortable and just fine. Our stay was very brief as we arrived after a long day's drive from Columbia, MO and left early the next morning for Bloomington, IN. Breakfast was satisfactory, like the typical hotel continental breakfast with cereal, "eggs", a meat, yogurt, breads to toast, instant oatmeal, a self serve waffle maker, juices and coffees.

We felt safe and as rested as could be, considering our travel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 8, 2013
Dear TexasLCJE,

Thank you for taking the time to share your comments with us. I was glad to see that you all felt safe and were able to get some rest after traveling all day to get here. We here at the Holiday Inn - Terre Haute, try to make every stay a memorable stay. I will make sure to share your comments to our staff members.

Thank you,
Trish Wible
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

We stayed at the Holiday Inn to break up a long stretch of driving cross country. We were greeted promptly when we arrived, the front desk attendent was quick, helpful and friendly. Our room was clean. Our bathroom was very clean as well. The bed was comfortable, perfect after hours of driving. We were really pleased that the checkout was at 12pm.

There was a bit of noise that could be heard outside in the morning (we were on the second floor) but it didn't cause any problems with us. The Holiday Inn was perfect for a simple stay overnight between driving, it suited our needs perfectly.

We would stay at a Holiday Inn again in the future

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, August 8, 2013
Dear Obladi555,

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas as well as provide the necessary acknowledgement to our staff upon a job well done. It always brings a smile to my face to know that our guests have enjoyed their stay with us, and then take the time to share their experience with others.

Once again, we appreciate your taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include The Holiday Inn - Terre Haute.

Thank you,
Trish Wible
GSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelby Township, Michigan
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 25, 2013

We chose this hotel over the others in the area, because it looks safer, the area is kind of "shady". They didn't have a room with 2 beds, so we ended up with a King "suite", which was 2 room, and my child had to sleep on the couch in the other room, it was NOT a pull out. There was no blankets or sheets for the couch. The other room had a bar like area that was pretty outdated. The rooms had all glass walls to the hallway, so we heard all the kids wandering around after midnight making all kids of noise.
If they had a elevator we didn't see it and had to carry up our luggage to the second floor.
They had a very large pool, but we didn't use it.
They gave us a paper to get a free breakfast, apparently this hotel doesn't have free breakfast.
I was glad to see our vehicle was safe in the morning!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trish W, Guest Relations Manager at Holiday Inn Terre Haute, responded to this review, June 28, 2013
Dear Ih48317,

Thank you for your recent correspondence regarding the Holiday Inn-Terre Haute. We appreciate you taking the time to make us aware of the problems or issues that you experienced.
I would like to apologize for not having the room type that your family needed. Because of the age of our property we do not have elevators that reach the second floor in our Holidome. We unfortunately do not have any rooms with pull out sofas, we do have rollaways, and can usually accomodate any request for extra linens or pillows.
The Holiday Inn-Terre Haute is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. We would like the opportunity to welcome you back in an effort to provide you the level of service you expect from Holiday Inn hotels.
Please contact me directly, and I would be more than happy to make your reservations.

Regards,
Trish Wible
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Terre Haute

Address: 3300 Dixie Bee Highway, I-70 & US 41 South, Terre Haute, IN 47802
Phone Number:
Location: United States > Indiana > Terre Haute
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 Hotels in Terre Haute
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Terre Haute 3*
Number of rooms: 227
Official Description (provided by the hotel):
Take a video tour. Welcome to the Holiday Inn Terre Haute the place for all reasons, all seasons. Conveniently located at the Crossroads of America, I-70 and US 41 South, Holiday Inn Terre Haute is 1 hour west of Indianapolis and 3 hours east of St. Louis. As the area s only full service hotel, we offer 230 guestrooms with free wireless high speed Internet access. The Sycamore Grove, serves breakfast daily, and dinner on weekends. Renowned for its upscale menu and impeccable service, The Apple Club serves lunch and dinner. Our lounge features Live Entertainment on Fri - Sat evenings. Enjoy our indoor recreation center with a pool/whirlpool, sauna, games and fitness center.Whether traveling on business or pleasure, The Holiday Inn Terre Haute is ideal; located near Sony/DADC, Ampacet, Columbia House, Bemis, AET, Thyssen Krupp Presta, Unison EC, Rose Hulman, ISU, and St. Mary of the Woods. We re just a short distance from Clabber Girl Museum, Swope Art Gallery, Honey Creek Square Mall and Wabash Valley Family Sports Center. Our location is ideal for the area's special events: Covered Bridge Festival, Indy 500 and Brickyard 400 ... more   less 
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Also Known As:
Holiday Inn Terre Haute Hotel Terre Haute

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