I stayed at this hotel last year when it was a Holiday in and even then it was a little shotty just because the building was getting old. Not letting that fact alone stand in my way, Iade reservations, requesting to pay cash ensuring my card would not charged. No problem you would think. After getting to the hotel and have my card charged not once but twice the 100%incompetent front desk girl says "here just speak to my manager" and when a woman with such a heavy accent started yelling at me through the phone I requested a 100% refund and was to go somewhere else.
I HADNT EVEN STAYED THE NIGHT YET!! I was told they can't do that because of there machines. I asked for a reciept and she said her printer can not print the reciept until the next day. SHADY! I also had asked before reserving the room about the pool hours but when I got there I was informed the pool was under chemical treatments, SERIOUSLY, i would have chose a completely different hotel!!! I had plans I had to get to but first when I got into my room it was freezing, there was NO personal controls to change the room temp that worked, not to mention a thick dank oder in the entire place, Like molding water. The tub was stained black, and in the morning when I actually went to shower there was absolutely NO hot water and the shower made this squeeling noise like something was dying.
I had had enough, my bank account had been over drafted twice, meaning, YES they charged my card 99$ TWICE for one night (when I had reiterated paying cash SO MANY TIMES) and refused to refund any of it when the room only cost 69...riiiight. To top it off, just floored me! the girl working the front desk lied to her boss about charging my card at all let alone twice and thats when my girlfriend even started to say something to her and she is the quiet type.
Needless to say I do firmly believe the city inspector should look at the buildings structure and that the hotel should be scrutinized by the BBB for it's decorum. I've already alerted my bank of the issue to which they said it was common in regard to this particular hotel, they cleared my NSF fee's but couldnt do anything about the -198$, that I would have to fight the hotel.
- Official Description (provided by the hotel):
- This Magnuson Hotels affiliate Located Downtown South Bend Indiana is within walking distance to South Bend Symphony, College Football Hall of Fame, South Bend Chocolate Company, and South Bend Mishawaka Company. Just a short drive away is the University of Notre Dame and the Potawatomi Zoo. Guests will enjoy free wireless internet, an indoor pool, fitness room, local cuisine within walking distance, free shuttle service to the airport, meeting space is available and pets are welcome with additional charges. Standard rooms feature free wireless internet access, cable TV with extra stations, air conditioning, alarm clock radio, free local calls, hairdryer, and iron and board. **Currently closed for renovations.** ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn South Bend
- South Bend Holiday Inn