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“Great Stay!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel South Bend

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DoubleTree by Hilton Hotel South Bend
3.5 of 5 Hotel   |   123 N St Joseph Street, South Bend, IN 46601   |  
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Ranked #5 of 29 Hotels in South Bend
Certificate of Excellence 2014
Lansing, United States
1 review
“Great Stay!”
5 of 5 stars Reviewed June 4, 2014

I would definitely recommend the DoubleTree in South Bend and will stay there again if in the area. The beds were so comfortable that is was hard to have to get out of them. The rooms and appearance of the hotel were both very clean. The staff was very welcoming and attentive to our needs and answering any questions that we had. The only problem we had was there seemed to be a shortage of parking as there were two big events in town that weekend. On a side note, the location is very close and convenient for anyone who is participating in Sunburst Races.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 16, 2014
Thank you Megan for your survey of your stay at our DoubleTree Hotel in South Bend. We are delighted to hear that you enjoyed the hotel. Our team appreciates your comments regarding the clean hotel and welcoming staff. If I can be of assistance with parking next time, please let me know. We look forward to your return visit. Thanks again.
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450 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Bella Vista, Arkansas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 4, 2014

This hotel was adequate and the rate was negotiated so it was excellent. The room was not clean. ie. Dirt in vent in bathroom, dirty windows and dirty bed linens. The cafe was very fine with an excellent wait staff and management. Cafe prices were reasonable for food but excessive for alcohol.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 16, 2014
Thank you for your survey regarding your stay at our South Bend DoubleTree Hotel. We are glad that you enjoyed the hotel and the restaurant. We regret to hear that your stay was negatively impacted by the housekeeping items in your guestroom. Your comments are so helpful in training and making improvements to our hotel and services. We look forward to serving you again. Thank you.
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Tecumseh, United States
1 review
4 of 5 stars Reviewed May 30, 2014

Wonderful hotel and restaurant ! Tami at the restaurant was outstanding and really made us feel truly welcome over our entire stay ! Hotel is centrally located in South Bend and was a great base of operation for us.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 2, 2014
Thank you James for your review of our hotel and restaurant. We are so thrilled that the hotel was productive and enjoyable for your trip. We appreciate your comments and look forward to sharing them with Tami. We hope to see you again soon. Please let me know if I can be of assistance in anyway with your future travels to South Bend. Thanks again.
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Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 29, 2014

Wonderful, clean rooms. Beautiful Lobby and great location. This is our second year staying here for a soccer tournament and we loved it equally both times. This year the food for dinner in the Restaurant, "Bakers" was not really good but next time we will just eat somewhere else. Hotel was fantastic and the staff was helpful.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 2, 2014
Thank you Anna for your review of our South Bend DoubleTree Hotel. We are delighted to hear that you and your family enjoyed the hotel and staff. We appreciate your comments and look forward to sharing them with our team. We regret to hear that you did not enjoy your meal in Baker's Bar & Grille. We would welcome the opportunity to speak to you in person to obtain more information about your meal and make amends. Please contact me personally if I can be of assistance. We look forward to serving you again. Thank you.
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Detroit, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

We stayed 2 nights for a soccer tournament. It was my 17 year old son, 10 year old daughter, husband and me. We were on the 6th floor. Despite the hotel being over run with young athletes, it was pretty quiet in our room The room itself was clean with a view of the river. The underground attached parking worked well. The hotel features a large, glass enclosed atrium, which was the site for a wedding reception Saturday night. The desk was handing out flyers advising guests there would be a loud music that night and to request a non-atrium view room if you would like quiet before 11:00. It was fun to check out the reception from the elevators. Request a room well away from the elevators on the atrium side as there is glass surrounding the area at the elevator doors and you can see in the rooms right next to them. Our group was provided breakfast as part of our package. Saturday morning, due to the wedding being set up, breakfast was served in the restaurant. They were obviously overwhelmed as the service was extremely slow. Overnight from Saturday to Sunday the staff did an amazing job turning the atrium over from the reception to our breakfast buffet. Plenty of room, excellent service and good food. A wonderful variety as well. I would stay here again without reservation with one exception. Being a family of 4 we share beds and having regular full size beds instead of queens is a big problem.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 2, 2014
Thank you to taking the time to share your experience at our DoubleTree Hotel in South Bend. We are glad to hear that you enjoyed the hotel and had a nice weekend with your family. We appreciate all your feedback as we continuously seek improvement of our hotel and services. We look forward to serving you again soon. Thanks again.
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Orinda, United States
1 review
4 of 5 stars Reviewed May 29, 2014

This is a very nice hotel and well-located. There were two things which detracted from what should have been a phenomenal stay. First, there was a karate or soccer tournament in the area which resulted in many children staying at the hotel. Hoardes of unsupervised children overran the swimming pool and made it very difficult for adults to swim laps or have a pleasant time at the pool. We had driven about 500 miles during that day and really looked forward to relaxing at the pool. The morning we left, we arrived at the restaurant for breakfast and were told that we were not on "the list." Our AAA accommodations book stated that full free breakfast was included but the hotel said we should have inquired about a higher package. During a 20-day trip, this was not a problem at any other hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin P, Front Office Manager at DoubleTree by Hilton Hotel South Bend, responded to this review, June 2, 2014
Thank you for your review of our DoubleTree Hotel in South Bend, In. We are so pleased that you had a great stay. It is distressing to hear that your stay was negatively impacted by the large group of Soccer participants in the pool and hotel. Please accept our apology for the misinformation on your room package and breakfast. We would be happy to make any corrections to your breakfast charges on your account. Please contact me personally if I can assist in anyway. Thank you once again.
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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

Our experience was very good in this hotel. The staff went over and above on a holiday weekend to make sure that we were taken care of. The food in their restaurant, was very good. Had the fighting Irish wings and salad. The Salads were huge.

The room was quiet and clean. Bed was a little hard, but comfortable.

Room Tip: We had a corner room with the view of the river races... Very nice.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel South Bend

Address: 123 N St Joseph Street, South Bend, IN 46601
Phone Number:
Location: United States > Indiana > South Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in South Bend
#4 Business Hotel in South Bend
#5 Romantic Hotel in South Bend
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel South Bend 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
With over 6,000 square feet of meeting space onsite, and an additional 150,000 square feet located in the adjacent Century Center Convention Complex, The Doubletree Hotel by Hilton is South Bends premier hotel for meetings and events. This 295 room luxury hotel is conveniently located in downtown South Bend within minutes of Notre Dame, St. Mary’s College, and the College Football Hall of Fame. As the only full service Hilton Hotel in South Bend, you can expect the highest level of service that is synonymous with the name Hilton. Enjoy spectacular views of the St. Joseph River along with easy walking to many of South Bends most popular attractions. Our onsite dining features locally inspired dishes that are sure to satisfy even the most discriminating critic. Whether travelling on business or for pleasure, The DoubleTree Hotel by Hilton South Bend will meet the mark every time. ... more   less 
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Also Known As:
Marriott South Bend
South Bend Marriott

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