We requested 2 queen beds in a nonsmoking room. I printed my confirmation showing the same. I thought that this would be a nice place to rest in the middle of a long drive and upon our arrival was happy with the outward appearance of the hotel. However, the clerk at the front desk informed me that his system indicated that we had requested a King room with a pull out couch.
Knowing this was incorrect, I showed him my confirmation and his response was basically “oh well”. Upon entering our room, already not pleased, we discovered that the room we were assigned used to be a smoking room and smelled terribly of smoke. I again called the front desk and informed the clerk of our concern over the smell. He informed me that all the rooms are now non-smoking (as of June 1) and that room was all he had available. No apology or concern. I had doubts that the hotel was at 100% capacity, as the parking lot was no were near full and the hallways and pool were quiet. I’ve been to other hotels where they bend over backwards to please the customer. Definitely not the case here. Thank goodness none of us had asthma because that room smelled so strongly of smoke that it lingered in my clothing and suitcase the rest of the weekend.
This hotel itself was nice. The room, apart from smelling like a cigarette, was clean and would have been comfortable- had we had the right beds! I am disappointed by how we were treated. A simple and genuine “I’m sorry” or “Let me see what I can do” would have gone a long way. But instead we were shown an indifferent attitude. If you chose this hotel, I would call before you get there any make sure you get what you request.
- Official Description (provided by the hotel):
- Hotel offers Newly Upgraded Rooms with Full Hot Breakfast buffet served every morning. Located close to SB Airport and less than 4 miles from Notre Dame. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Choice Hotels, Cheap Tickets, Priceline, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Sleep Inn South Bend reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- South Bend Sleep Inn