Went to check in this past weekend at the South Bend Holiday Inn Express after making a confirmed reservation for a King non-smoking room through the corporate website. Upon check-in, the attendant told me that no king rooms were available, only smoking rooms with 2 dbl beds. It was 2 pm in the afternoon. If I wanted a King non-smoking room it would be an additional $20. I told the clerk that I couldn't stay in the smoking room because of asthma. She said she "could go and air it out". I didn't want to stay in a smoking room so I paid the additional $20. She told me I should have contacted the South Bend Holiday Inn after making the Corporate reservation to confirm what I thought was already confirmed. Needless to say, I was quite disappointed in the way she handled a guest. I spoke to some other guests at the Holiday Inn and they said the same thing happened to them. The hotel was not even full. The upgraded room was not very clean. Housekeeping needs to do a better job of cleaning the rooms. The bathroom floor had black hairs all over the floor. i could go on. A person should expect more for the $140 I spent at this Hotel.
- Official Description (provided by the hotel):
- Located just one mile from the University of Notre Dame, the Holiday Inn Express Hotel & Suites offers the perfect blend of luxury, affordability and selection in lodging. Built in 2005, our hotel features 85 impeccably designed guestrooms including one king or two queen beds as well as corporate-leisure, family, executive, and jacuzzi suites. As our guest, you will enjoy all the comforts of home right in your hotel room. All standard guestrooms and suites feature upgraded amenities such as free high-speed internet, hairdryer, iron/ironing board, coffeemaker, refrigerator, microwave, an oversized and well-lit work desk as well as a 32 inch flat screen television. The Stay Smart Experience featured in each guestroom includes incredibly plush and comfortable bedding and exclusive bathroom amenities such as Kohler showerheads offering extra water pressure. Our hotel also features an indoor heated pool and spa, fitness center, a business center, and conference facilities. Plus, jump start your day with our complimentary Express Start Breakfast Bar served daily in our breakfast room from 6:00AM untill 9:30AM. Conveniently located off the 80/90 toll road, Business 31/933, and central to area's major business districts and local attractions, we are your gateway to the South Bend and Mishawaka Area. Whether your travels bring you for business, leisure, or to cheer on your favorite sports team, our hotel is your best choice for lodging when visiting South Bend, Indiana. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express South Bend / Notre Dame Hotel South Bend
- Holiday Inn South Bend
- South Bend Holiday Inn