Be very careful checking into this hotel. They have you sign a waiver authorizing them to charge your cc for damages without your consent or even calling you. We checked in late on 5/28/2013 after a long drive. The first room we checked into was not clean.....beds were not made and had been slept in. Garbage everywhere to include dirty diaper. We were moved to another room that had a terrible oder and no towels. Still not very clean but you could tell the had tried to clean it. Floors were dirty, hair on counter. We left at 900 am the next day. I returned home to SD to find they had charged me $200 in addition to room charge. I called to find out why....they said I took a comforter. I stated that I took nothing from the room and asked if it was for the first room they checked us into. They were not sure since I could not remember what room numbers I was in. They said that only I had access to the rooms and it is my problem. They will refund if I return the comforter. I have no use for a used comforter. I told them they should have called me to ask or tell me they were going to charge my account and they said I had signed a waiver authorizing them to charge up to $250 for damages. I asked to the talk to the manager or have manager call me they said I can only email the property. NEVER STAY AT THIS HOTEL!!!!!! They will take advantage of you.
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- Also Known As:
- Airport Hotel South Bend