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“awsome hotel” 5 of 5 stars
Review of La Quinta Inn & Suites South Bend

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La Quinta Inn & Suites South Bend
2.0 of 5 Hotel   |   23040 Lincoln Way West, South Bend, IN 46628   |  
Hotel amenities
Ranked #17 of 31 Hotels in South Bend
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107 reviews from our community

Traveler rating
    27
    28
    10
    17
    25
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50
18
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
south dakota
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 4, 2013

Be very careful checking into this hotel. They have you sign a waiver authorizing them to charge your cc for damages without your consent or even calling you. We checked in late on 5/28/2013 after a long drive. The first room we checked into was not clean.....beds were not made and had been slept in. Garbage everywhere to include dirty diaper. We were moved to another room that had a terrible oder and no towels. Still not very clean but you could tell the had tried to clean it. Floors were dirty, hair on counter. We left at 900 am the next day. I returned home to SD to find they had charged me $200 in addition to room charge. I called to find out why....they said I took a comforter. I stated that I took nothing from the room and asked if it was for the first room they checked us into. They were not sure since I could not remember what room numbers I was in. They said that only I had access to the rooms and it is my problem. They will refund if I return the comforter. I have no use for a used comforter. I told them they should have called me to ask or tell me they were going to charge my account and they said I had signed a waiver authorizing them to charge up to $250 for damages. I asked to the talk to the manager or have manager call me they said I can only email the property. NEVER STAY AT THIS HOTEL!!!!!! They will take advantage of you.

Room Tip: Make sure you look at what you are signing
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gahanna
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2013

Called about reserving a room ,it was a bit off beaten path very very close to airport. Huge room with extra space with desk,extra tv chair and couch. All very nice and clean. Pool small but usable along with fitness room. Breakfast typical nothing special. I would stay there again.

Room Tip: I got 20 % off coupon on turnpike at rest/gas stop
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

With economic payment, we received a suite like king size room with sofa bed. The rom was divided by the bathroom in the middle and window side with the kingsize bed and living room with another TV on the other side of entrance. Apparently the hotel was recently remodeled, new paint, newly remodeled bathroom, marble countertop, new furnitures and lots of lamps.

There are some details need to be taken care of after the remodeling but I'm extremely satisfied with this place. Employees are ok, not horrible as others may have experienced. The pool is for kids so don't expect lap swim. Only complaint i have is spotty WiFi and the employee didn't or couldn't do anything about it.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south bend
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 23, 2013

This was the most awful hotel I have ever stayed at. Pool closed. No breakfast. Rooms cold. BATHROOM STINKS. Noisy. We came with hockey team and it was a terrible hotel. Anywhere else will be better. We have stayed at many hotels and will never return here. Don't offer your services to teams when you are unable to handle it...................
................................

Room Tip: Go elsewhere...
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2013

We stayed in this hotel for a weekend hockey tournament at ND. I had my doubts due to location and outside appearance, but the block of discounted rooms was offered by the tournament holder, and we wanted to stay with the team. We stayed here post-renovation so many reviewers complaints did not apply. There was a cart for our luggage and the lobby appeared decent. The rooms were clean and nicely decorated, with micro, mini fridge, and flat screen. It appeared clean as well. Elevator was a little scary, but I wasn't at the Hilton.

However, at 4:30am the next morning, I was awakened by a pounding on a hotel room door (not mine). Then I proceed to hear an individual on a casual phone conversation, obviously not with whoever is in the room not allowing them back in. I wait. Conversation continues. I got up, opened my door, and ask the girl dressed in what looks like nothing but a coat (yes, I really mean nothing but... ie: "Pretty Woman" no exaggeration) if she would mind continuing her conversation in her room instead of in front of my door. She stated she "lost her room key," to which I let her know I could call the desk for another when she then stated "Well, I don't have a room." I just closed the door and called the desk. Staff came up to the third floor and the guest-who-was-not-a-guest left with her. Smh...

In the morning, I found a dirty coffee pot with no coffee, filters, etc. Nothing but the cups. Easy to overlook, we were planning on eating downstairs anyway. I got downstairs at 7am, breakfast started at 6:30am. There were four people eating when I arrived. There was no milk, so I asked the front desk to refill the milk. She let me know that they were out of milk and bagels. Okay, so I attempt to make a waffle, as I noticed the other patrons were eating waffles. The waffle mix started coming out of the machine super watery. I tried to cook the mix as it was, when the other patrons let me know that it wouldn't really work and they had tried the same. Okay, so not waffle, then. So my choices were mini-donuts from the speedway gas station, or maybe the vending machine, boiled eggs, or toast. The "hot" water for oatmeal was cold, not even tepid.
The hotel was 100% booked on Thursday night, Friday night, and Saturday night. Can the hotel manager not notice he had no stock? Was he unavailable to stop at a store to purchase needed items? for $109.00, I expect something better than what I can purchase at a roadside gas station. Next time, I will stay at the Microtel for a much nicer stay and a hot, decent breakfast; team or no team. I have always enjoyed my stays there.

Room Tip: Stay elswhere.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites South Bend

Address: 23040 Lincoln Way West, South Bend, IN 46628
Location: United States > Indiana > South Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 31 Hotels in South Bend
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn & Suites South Bend 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Airport Hotel South Bend

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