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“Close to ND” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   60971 US 31 South, South Bend, IN 46614   |  
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Choice Privileges Points
Ranked #12 of 29 Hotels in South Bend
Certificate of Excellence 2014
Indianapolis, Indiana
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Close to ND”
4 of 5 stars Reviewed June 1, 2014

Located just to the north of the ND campus, it is only a few minute drive in. Easy access to I80-90 and on main street (31) through South Bend. Big suite rooms of the 80's vintage with pretty recent up date. Comfortable beds and clean rooms did great. Nice comp breakfast and super friendly desks staff was appreciated. Not a luxury hotel and does not pretend to be one. I'd come back any time I could get it - probably impossible on a football or busy weekend.

Room Tip: Lucky to get a room on a busy weekend
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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76 reviews from our community

Traveler rating
    29
    30
    11
    2
    4
See reviews for
33
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Central Square, New York
1 review
3 of 5 stars Reviewed March 21, 2014

Choice Hotel app on phone helps when traveling and deciding to stop last minute, traveling 18 hours for family emergency with a very small dog. Called ahead to check for pet friendly, rep said ok. Recieved call 2 days after stay charging $150 for pet fee, which was immediately charged to credit card. Rep called stating we are NOT pet friendly, we are charging your account, you signed at the time of check in, there is nothing else I can do!! No friendly customer service skills, kept interrupting me when I tried to ask questions, hung up and didn't try to return call. I would never spend $250 on a room if I would have known they were not pet friendly.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review, March 25, 2014
Thank you for taking the time to post your concern regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for you receiving incorrect information from some hotel regarding the pet policy. There are two Comfort Suties in South Bend, and I know some people get them confused. Our hotel however has been pet free since 2008 and hasn't changed. We do have our policies posted online, at our front desk, and we have every guest intital the registration card stating they read where it says we do not accept pets or smoking and a $150 cleaning fee will be charged if violated.

It is our job to keep our policy to every guest that when they check in they are getting a pet & smoke free hotel. So people with allergies aren't affected by either at out hotel.

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
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North Aurora, Illinois
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2014

We stayed at this hotel for a hockey tournament at Notre Dame. The staff was friendly and helpful, rooms were clean and beds were comfortable. The pool was big enough for the kids to enjoy but the hot tub wasn't working when we were there. The whirlpool tub in our room was clean and the kids had fun playing in it. The free hot breakfast was pretty good. The Ham was not overly salty and the links weren't bad either. My son had the fresh made Belgium waffles with blueberry topping and he really liked it. The eggs looked like reconstituted freeze dried eggs. but other than that, not bad for free. If we are in the area again, we would definitely stay here again.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review, February 21, 2014
Hi, thank you for your response on TripAdvisor. It is always benefical to hear from our guest and how their experience was during their stay. I'm glad the kids enjoyed their time at our hotel, and I hope we have another chance on being your host hotel.
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Toledo
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

This is our second time staying at this location and I will be going back again when I am in the area. The staff is so nice and helpful and to top it all they have a great breakfast. lots of restaurants with in a few miles of this location.

Room Tip: I had a room with two queens with a pullout and a king with a pullout plenty of room in each room wi...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review, February 9, 2014
Hi,

Thank you so much for your wonderful comment on Trip Advisor and making us your #1 hotel when visiting South Bend,IN. It is always benefical to hear from our guest and we look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 19, 2014

Awesome employees and beautiful clean rooms. Beware: if Internet is important to you- you might not have it. They bought a service that limits users and the upload speed is such that you might not be able to stream Netflix or even YouTube. So great place unless you need wifi.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review, January 30, 2014
Hi,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have talked to our internet provider after you reported this issue and they said the issue has been corrected. We hope you will consider this an isolated incident and we hope so see you again in the future.

Sincerely,

Kayla Smith
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 60971 US 31 South, South Bend, IN 46614
Phone Number:
Location: United States > Indiana > South Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 29 Hotels in South Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 71
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