We booked rooms 10, 12 and 14 for a big family vacation down at Raccoon Lake. We stayed 2 nights and the rooms cost us just shy of $1100. The cost of staying here and what you actually get is unbelievably outrageous... for that price you'd assume there were a breakfast, amazing views, luxury rooms... no, none of that. In fact to understand how unbelievably stupid this place is, you have to consider the following:
1. Check-in is at 3pm
2. Check-out is at 9am unless cleared with the front desk
3. You MUST clean your own room, or suffer a $75 charge and a $20/hr cleanup fee.
4. Linens on the bed and towels in the bathroom cost you an extra $35-40/night, I forget exactly how much.
5. If you don't get the linen service, you also won't get kleenex or TOILET PAPER in the bathroom.
6. Everything on this property is run-down
The reason this place is so expensive is because it's the *only* commercial property on the lake. It looks (and smells) like it was built in 1970 and has never been remodeled since. Room 10 smelled so horribly of mildew and rot that we had guests avoid it and sleep on the floor in another room.
We stayed in one of the "nicer" rooms, I would encourage you to look at our pictures to see how "nice" it was.
Out of the 4 keys we were given, 1 of them worked for 1 room. 1 of our ice makers worked and when reported to the Allison the desk clerk we got a snide remark along the lines of "SURE it is." and then begrudgingly thrown a bag of ice as compensation.
All the pots, pans, utensils and kitchen equipment was at least 15 years old and in shoddy condition to match the rest of the lodge.
The front office also serves as someone's house, so any time the assistant doesn't feel like working she just locks the front door and goes upstairs. If you need something, have a complaint, have a question or are checking out, good luck getting her to come down.
To sum up this experience as completely as possible... if you think a "decent" hotel is a 20-year old Motel 6 off the freeway for $30/night, then you will think this place is just fine and probably think the views of the lake (which are close) is pretty.
If you tend to prefer newer hotels, clean sheets, bright big lobbies and a solid 3-star rating as a "decent" hotel, you will think this place is a redneck crap-hole that is only allowed to subsist and charge the prices it does because it has absolutely no competition.
Our entire family is the latter, we don't need a 4-star Hyatt, just a clean Red Roof Inn or Residence Inn is fine... but this place should be $35/night for what they provide.
Please go stay somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We're extremely sorry that you and your family did not enjoy your stay with us here at Raccoon Lakeside Lodge. Our staff works very hard to ensure that each of our units are thoroughly cleaned before each arrival. Our unit rates are comparable to other lodges in Indiana, not simply because we have no competition. Keep in mind that these units are like fully furnished little apartments they are not one room motels, therefore they cost a little more than a motel room. We do require our guests to clean up after themselves simply because these are housekeeping units. Our housekeeping staff goes into each unit upon departure and thoroughly cleans and sanitizes the room, this slone takes them about 45 minuets. We have 14 units here at Raccon Lodge, some of which are pretty large, therefore we do not have the staff or the time to clean up after everyone's messes, so yes we do ask that they keep the unit clean just as it is when they arrive. Check in is actually at 2p.m. and yes check out is at 9a.m. When you have to get 14 rooms cleaned and ready to check into all in one day by check in time its kind of hard to get it done of people aren't checked out by 9a.m., however we do try to be lieniant whenever possible. We do have a linen fee, which helps to cover our expenses to wash the laundry, nothing comes for free, however each unit does come with toilet paper and a bar of soap regardless weather you purchase the linen package or not. Our lodge is a simple little country retreat for simple families looking to get away and relax, yes its a little old and rustic but its a cozy comfortable environment that many people enjoy coming to every year. Many of our customers have been returning for years, so I do believe this is a great vacation place, for simple people. If you are coming here expecting all the glitz and glam of some fancy 5 star hotel this is definitely not somewhere you should consider.
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True the managers house is upstairs from the office, however I do not just lock the door and go upstairs whenever I want to. I am in the off or around the grounds from 9 a.m. to well into the evening everyday. When I'm not in the office I am always excepting calls 24/7 and am glad to assist anyone who calls and needs my assistance. When I lock the office and go upstairs to my home it is because my day is over and I'm ready to relax in the comfort of my home, however I still except calls throughout the night so I am ALWAYS available. Though I do not recall ever being rude to your party I sincerely apologize if I was.
Once again we are sorry you didn't enjoy your stay and we sincerely apologize for your inconvenience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.