We took the kids to Bass pro shop and after walking around decided to eat. The wait was 40 min and as we walked by we saw all of these open booths so I was irritated. I ordered the fish chips to be safe and it was good. But the kids' pizza was terrible! It looked like an inflated square with sauce drizzled over it and a few pieces of cheese. Of course the kids barely touched it. I wasn't going to say anything because I was so irritated that I couldn't say something without sounding rude. But she asked me about the pizza and we told her how we felt. She was very nice about it and a few minutes later a manager came over, apologized and comped the kids' pizzas. I was so shocked by this amazing customer service.
If you own or manage Islamorada Fish Company, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.