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“Great place to stay. Good Value.” 5 of 5 stars
Review of BEST WESTERN PLUS Portage Hotel & Suites

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BEST WESTERN PLUS Portage Hotel & Suites
2.5 of 5 Hotel   |   6200 Melton Rd / US Hwy 20, Portage, IN 46368   |  
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Ranked #2 of 8 Hotels in Portage
Somerville, NJ
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Great place to stay. Good Value.”
5 of 5 stars Reviewed August 5, 2013

We originally planned to stay at the Days Inn across the street but frankly the parking lot scared me so we canceled our reservation and went to this Best Western.

Service was excellent. Rooms were very clean and comfortable. Pool was great, even have a place for little kids. Continental Breakfast more than made up for the price difference between BW and the Days Inn.

Overall, great place to stay. People were fantastic. Really enjoyed it.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, September 16, 2013
We are happy that you choose to stay with us, it is always great to read positive reviews and I am happy you enjoyed your breakfast with us. We hope to have the opportunity to serve you again, we will definitely keep the breakfast hot till then.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 reviews from our community

Traveler rating
    101
    42
    16
    8
    4
See reviews for
75
26
11
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
indpls, United States
1 review
5 of 5 stars Reviewed August 2, 2013

We love staying here and will continue to use Best Western where ever we go. We come to the dunes every year.The first year we had reserved at Econo Lodge in Chestern In we no sooner walked into the room and walked right back out it was awful, We came across Best Western an was pleased an have stayed here ever since.Nice hotel great prices kids love th e pool breakfast was great as usual.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, September 16, 2013
We are happy you choose to have us serve your family. It is always a pleasure to read such a great review and know that you enjoyed our facilities to the fullest. We look forward to catering to you again.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, Indiana
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 1, 2013

My family stayed here 2 nights in July 2013. We met our girl scout troop at the nearby train station and rode it into Chicago ($14.50 one way for the 4 of us). The hotel was clean and quiet even though it was full. The staff was friendly and helpful. The beds were extremely comfortable. My kids loved the pool. Breakfast was good, not great. We found a nearby beach that was easily accessible to those with disabilities. The outlet mall in Michigan City was a just short drive along the Dunes. Less than 1 hour after check out we got a call that my daughter had left her teddy bear behind. We were able to go back and save the trip. We hope to return soon to enjoy the Chicago area now that we have found a reliable and affordable place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, August 10, 2013
I just wanted to thank you for the glowing review. We are happy to learn that your stay went so well, and even more so to hear that you were able to retrieve your daughters teddy bear without incident. We look definitely look forward to seeing you again.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 31, 2013

Excellent service, excellent quality, beds are very comfortable, very clean, very affordable, definately would stay again!! We wont stay anywhere else in Portage but the Best Western, there are not many hotels that give a state employee discount. This made the hotel very affordable for us! And the cleanliness and friendliness and comfort was a bonus!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, September 16, 2013
We are happy to hear you enjoyed your stay with us, we definitely look forward to having you with us again.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2013

I stayed here while travelling on a family trip. The room was clean and comfortable - appeared to be fairly recently updated. Location of the property was conveniently located off of I-94... the properties immediately around the Hotel left a bit to be desired, but again the hotel itself was quite nice.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, September 16, 2013
I wanted to thank you for letting us serve you and your family. We are happy to hear that you had a pleasant stay and we look forward to another opportunity to serve you.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, United States
1 review
1 of 5 stars Reviewed July 15, 2013

Between the broken AC unit in the room and the front desk employee looking at naked men on the computer, I really don't have words for how terrible this hotel stay was for me and my friends. I would never recommend this hotel or chain to anyone.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, August 10, 2013
I wanted to sincerely apologize to you for your terrible experience here with us. I wanted to follow up on your review personally and offer a personal apology, we strive to offer a comfortable environment for our guest and make them feel as though they have a home away from home. We are sorry to have let you down, but I wanted to let you know that through your help with submitting your review we have made a few changes in hopes that another guest will not share such a terrible experience. We hope that you give us the opportunity to serve you again.


Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
2 of 5 stars Reviewed July 2, 2013

The hotel is nice, the beds are comfortable and clean, and the bathroom facilities are nice. The internet is good too, as I'm using it to write this review.

My disappointment in this hotel stems from the room my wife and I were given. We drove over 12 hours across 3 states to get here and were looking forward to a good night of sleep in the comfortable beds. We were given room 104 right beside the rear entrance to the building. At 5:30am we were woken up by the loud clatter of luggage rolling across the tiled floor by the exit door and then the door clanking shut behind the exiting traveler. It's 3 hours later while I write this and the luggage rolling across the floor has now been joined by an employee vacuuming nearby using a squeaky vacuum.

So why would a properly run hotel knowingly give a late arriving traveler a room on the ground floor, right by the lobby and exit doors where they know it will be noisy in the morning?

The hotel is more than half empty judging by the number of cars in the parking lot so there's no excuse for putting us in this room. I only wish I realized this last night and requested a different room.

If you do go to this hotel, make sure they don't put you in room 104, 105, 106, or 107 by the noisy lobby.

Room Tip: If you do go to this hotel, make sure they don't put you in room 104, 105, 106, or 107 by the no...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review, August 10, 2013
I wanted to personally extend an apology to you on behalf of our property and staff. I personally can sympathize with you having to travel for such a long time only to have your sleep interrupted. I wanted to assure you that we have taken your review to heart and have began taking more consideration in room placement. While we are happy you were comfortable with our facilities we are disheartened by your terrible experience and we definitely hope you give us another chance to serve you. Thank you for your feedback.

Nicole Jones
General Manager
Best Western Plus: Portage Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Portage Hotel & Suites

Address: 6200 Melton Rd / US Hwy 20, Portage, IN 46368
Phone Number:
Location: United States > Indiana > Portage
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Portage
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Portage Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the Best Western Plus: Portage Hotel and Suites! We are located just 45 minutes from downtown Chicago, in Northwest Indiana! Our brand new facility is one of a kind, featuring: 32" Flat screen TVs, refrigerator, microwave, and coffee maker in EVERY room, complimentary full hot breakfast, 24 hr. business and fitness center, Family Aquatic Center, newly opened BW Pub, supremely clean and comfortable rooms, and free Wifi! Also including our stellar Meeting Rooms!! We here have an award winning staff committed to superior customer service! Whether you are the Business traveler, Semi-truck driver, or Family, we are the place for you! We hope to see you soon! General Information: Located off of I-94 exit # 19, Located off I-80/90 (Indiana Toll Road) exit #23 -turn RIGHT! WE HAVE TRUCK PARKING!!!!... We offer Suites and Standard rooms. Standard: King size bed -or-2 Queen size, Suites:-include separate living space with additional TV, dresser, oversize chair and pull-out sofa sleeper. Available: King size bed -or-2 Queen size. ... more   less 
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Also Known As:
Best Western Plus Portage Hotel Portage
Best Western Plus Portage Hotel And Suites

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