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“Great hotel, would love a long term stay!” 5 of 5 stars
Review of Staybridge Suites Indianapolis-Airport

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Staybridge Suites Indianapolis-Airport
3.0 of 5 Hotel   |   6295 Cambridge Way, Plainfield, IN 46168   |  
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Ranked #1 of 16 hotels in Plainfield
Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Great hotel, would love a long term stay!”
5 of 5 stars Reviewed July 24, 2013

This hotel is great. They have nice and spacious rooms, they are clean, and very ell suited/appointed. Our DVD was on the blink and they went out of their way to fix it for us. Love the library of books and DVD's. That helps to make traveling with kids fun. The pool was warm, friendly and very inviting, especially for an airport hotel. Hot tub was relaxing as well. Nicely located very near several things to do for dining, shopping, recreation! I really enjoyed our stay!!!

Room Tip: Incredibly comfortable accommodations. So comfortable, that we slept through breakfast. That is ve...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 27, 2013
This is what we enjoy. Serving great people and seeing the results from their appreciation in great reviews. Ya'll come back now ya hear. :)
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254 people have reviewed this hotel

Traveler rating
    216
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    4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Danville, Indiana
1 review
5 of 5 stars Reviewed July 22, 2013

We'd like to commend Jennifer Smith for helping us again this year on rooms for the Hendricks County 4-H Fair Entertainment group's needs. She was extremely helpful in booking our rooms for the various entertainers and it was a breeze to pass along their confirmation info. This is second year that our guests have stayed at your facility. Each group has given me 100% positive feedback. They actually reached out to me to ensure that we knew what a great hotel that we booked them at! The rooms were clean; spacious and so very quiet. The groups commented that there was NO noise at all. This was so important, since they needed to get a good night's rest to perform the next day. We plan to continue to use your property for our entertainment needs for many years to come. Thanks for making our guests feel right at home and for making our Fair such a huge success!!!

Room Tip: Very clean and convenient. Our guests enjoyed Cracker Barrel, Coachmen's and the Fast Food res...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 27, 2013
It was our pleasure. We are here to serve and thank you for your business.
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Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2013

Commenting on the negative review on your website for the Plainfield Airport location.
I doubt that this review could be accurate. I have never seen this kind of behavior at the Plainfield location. Not sure what the motives are behind the review. The person who posted the review would not have put up with these accommodations since speaking openly seems to be a strong suit. Just my opinion.

Room Tip: I have always stayed close to elevators and have never experienced the other parts of the hotel but...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 22, 2013
Thank you April.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, Indiana, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 17, 2013

This hotel got such good reviews I am shocked! The hotel is in desperate need of an update! It is dingy, disgusting, dirty and smells of cigaret smoke! my kids had to sleep on a dilapidated pull out couch. not worth the money. We did park,sleep, ride and the shuttle was quick to pick us up and drop us off that is the only good thing I can say.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 18, 2013
Katie S,
I am sorry to hear this. You are correct we have so many good reviews and to see one labeled as you have chosen is shocking. My property is 100% nonsmoking, however it appears someone did not abide by the rules and we failed to correct this. Those issues should have been correcting before your room was rented. I truly apologize for the inconvenience. We should have immediately moved you to an alternative room. If one was not available, accommodations should have been provided at another hotel of equal or greater value along with coordinating our shuttle for your morning transportation to the airport. I will list my number and email address below. Please allow us a second chance or the opportunity to correct your experience.
Sincerely,
Dan Schuerman
General Manager
317-839-2700
dschuerman@dorahg.com
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Texas
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 14, 2013

My husband and I loved having our own bedroom while the kids loved sleeping on the pullout in the living room. They also loved (as did we) having their own TV. They gave us some popcorn and the kids loved eating popcorn and watching TV. Great room for families.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 18, 2013
Hello Ktaggie,
I really appreciate you and your family staying with us. Thank you for the great review.
I hope everyone had time to utilize our heated outdoor pool and hot tub. Mother Nature sure has been turning up the temperature outside lately.

Take care,
Dan Schuerman
General Manager
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Fishers, Indiana
1 review
5 of 5 stars Reviewed July 10, 2013

Worked with the Director of Sales to organinze a group rate. Jen did a great job taking care of our group. Everyone loved the rooms and were very happy with their stay. There is no doubt that we will use them again for our next large group!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 18, 2013
Hello Ken K,
First off a big thanks to you and your company for keeping your products quality so high. I have been a loyal customer for many years. It was great to have your group with us. Thank you for your business.

Dan Schuerman
General Manager
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South Bend, Indiana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2013

This was my first time at this particular Staybridge. I chose it based on TripAdvisor ratings, and my expectations were actually exceeded. After a long day of driving, I was grateful for wonderful service by the front desk and a top-notch quality room. With so many Park-Sleep-Fly packages, you have to move your car to some remote lot. Not this time! They allowed me to stay parked opposite the front door. There is a delightful winery opposite the hotel. Don't miss that gem. And, I've got to say, the shuttle service to and from the airport was the best. Both drivers were delightful with positive, caring attitudes. It made both ends of my flight most enjoyable. This will be my hotel of choice for any future flights out of Indianapolis.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Staybridge Suites Indianapolis-Airport, responded to this review, July 22, 2013
What a great review. I am blessed to be part of such a great team. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Indianapolis-Airport

Address: 6295 Cambridge Way, Plainfield, IN 46168
Phone Number:
Location: United States > Indiana > Plainfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Plainfield
#1 Romantic Hotel in Plainfield
#1 Family Hotel in Plainfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Indianapolis-Airport 3*
Official Description (provided by the hotel):
Welcome to our extended stay hotel near the Indianapolis International Airport. Ideally situated two miles from the Indianapolis International Airport, Staybridge Suites is in close proximity to downtown Indianapolis. Our hotel is also located near several prominent businesses and popular attractions. This extended stay Indianapolis Airport hotel offers easy access to downtown shopping and attractions. Travelers can enjoy our hotel's location near the Indianapolis Zoo, Lucas Oil Stadium, the NCAA Hall of Champions and the famous Indianapolis Motor Speedway. Unlike other Indianapolis hotels, our airport accommodations are in a prime location for an extended stay, especially if you are relocating to the area. Business guests can maximize their Indianapolis stay with our hotel's ideal location near the Plainfield Industrial Park and our close proximity to area businesses including Hitachi, TYCO, John Deere, EBY Brown, Saint Gobain, and the Indiana Law Enforcement Academy. For added convenience, the hotel's 24-hour Business Center is available. Whether you're staying for leisure or business, be sure to enjoy our upscale Indianapolis hotel's comfortable amenities, which include a heated, outdoor pool, a 24-hour Fitness Center, a complimentary breakfast buffet and free laundry services. Book your Indianapolis Airport hotel suite now and enjoy your next extended stay vacation in Indianapolis, IN. ... more   less 
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Also Known As:
Staybridge Suites Indianapolis-Airport Hotel Plainfield
Staybridge Suites Plainfield

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