We are veterans of La Quintas.
I do a cross country road-trip every year with my family to visit our family across the country. We depend on PROMISED DELIVERY OF GOOD, AND RELIABLE SERVICE.
LQ's recent rebranding has been pleasant, but reeks of 'obviously we tried to polish turds in some locations'.
No, I wouldn't say that this location was THAT bad. However, I will say this as follows:
When I decide to rent a suite for a night, I expect that everything within it works. Not all "La Quinta Inn Suites" are two rooms in one. This one was. The bedroom's air conditioner use it was a standard commercial Amana unit but remotely controlled with a wall thermostat. Their's did not work. It did not power cycle. It did not even recieve power. The front desk attendant, "Jacob" was nice enough to bring a box fan upstairs for us. While we appreciate Jacob's efforts, I didn't pay for a box fan to run and keep me awake all night. We also had two lights not working in the rooms that night.
I also enjoy a glass or two of whisky at night after drivine 12-14 hrs a day. The ice machine on both the 3rd (floor we were on) and the 2nd floors were non operational.
LQ Plainfield, I pay for convienience. I am a veteran of luxury hotels. (Waldorf, Ritz, Sofitel, etc). I know what I'm getting myself into when I go to a run of the mill road-tel. But these conveniences you have fell short on, your local motel 6 or super 8 would have gotten right.
There is a good chance will not be staying here again. It challenged my energy levels through the next days drive and put my family's safety in minor jeopardy.
Alert the cadre here of my review. Make them assure you that everything in the room works (AC, ligh...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the feedback regarding the room you stayed in during your trip. I apologize you were not completely satisfied with your stay here. All issues with your room have been fixed and are working now. Please come back and give us another try, because we are working hard to make sure this does not happen again. Feel free to contact me directly at firstname.lastname@example.org if I can be of any more assistance.
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