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“Great Stay!” 5 of 5 stars
Review of La Quinta Inn & Suites Indianapolis AP Plainfield

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La Quinta Inn & Suites Indianapolis AP Plainfield
2.5 of 5 Hotel   |   2251 Manchester Drive, Plainfield, IN 46168   |  
Hotel amenities
Ranked #7 of 16 hotels in Plainfield
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159 people have reviewed this hotel

Traveler rating
    97
    37
    10
    9
    6
See reviews for
64
26
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Greenwell Springs, Louisiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 29, 2012

Shady, dishonest, fraudulent, and inaccessible management.
Don't bother.
The room we booked was not just not available to us when we arrived (late at night after a long drive and with four teenagers in tow) THE ROOM DID NOT EXIST AT ALL!
The VERY YOUNG lady at the front desk offered to comp us a second room (since the available room wouldn't accomodate us.) Even though it wasn't what we wanted, it was our best option so we accepted.
We began to notice unusual and unauthorized charges on the credit card. The manager was inaccessible but the other VERY YOUNG lady working the THREE TIMES we questioned it assured us we were simply being charged nightly rather than in one lump sum after check-out.
The night before we checked out we AGAIN asked to speak with a manager because the (again, unauthorized) charges had reached a sum total well beyond what we owed. Coincidentally the manager was suddenly available; but only to inform us that the charges were correct - for TWO rooms. When we expressed our shock and reminded him that the second room was supposed to be comped, he (literally shouted) "I don't know why you would think you could stay here for free!" (Note: We paid over $1,000 for the other room so AT NO POINT were we staying for free.)
This is the short version!!
Probably the worst part of all is we're TRYING to resolve this but we were recently informed this is a FRANCHIS and La Quinta as a company has "very little authority" for resolution!
There are plenty of other competitively priced, clean, and comfortable hotels in this area.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central, Louisiana, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2012

My wife and friends booked a room there a week. When they arrived at 1am, the room was not what they were promised. My wife went to the lady at the front desk and told them so. The lady told her that she could comp them another room. My wife told her that they were staying for 8 nights, she said that it would fine. Later that week, my wife's debit card was declined, we called the bank to find out why and found out that La Quinta was charging us for the extra room. She went to the manager and he told her that she was informed that the extra room was only going to free for one night. When she told him that she wasn't, he told her that she was and made some very rude statements to her. We were charged $570 for a room that we weren't supposed to be charged for. They said the hotel staff was great, the rooms were great, but being lied to by the management team, then over charged overshadowed that.

If you book a room there, and its not right, just find another hotel. They'll tell they are going to take care of it, but then will double charge you.

Stayed July 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQPlainfield, General Manager at La Quinta Inn & Suites Indianapolis AP Plainfield, responded to this review, July 27, 2012
I apologize for the confusion your wife had. She was explained numerous times, even at check in, that the room would only be free for one night. The room she booked was not what she wanted, but was what she booked. To be kind, we offered one free night for her confusion on what she booked. I'm sorry that your experience here was not good, but everything was explained to your wife multiple times during her stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rolla
2 reviews
2 of 5 stars Reviewed July 25, 2012

Where do I start? Without going into too much detail, I would not recommend this hotel. Looked great as we entered. Bed was SO hard. We woke up with back aches. Refrigerator would not work. Only able to get half the channels they had listed in their booklet. Free wi-fi, sure. Unless you have an IPad. Front desk admitted that iPad users had problems, We finally connected about midnight. Breakfast was not good. We booked through Priceline. Therefore, we were not able to get any kind of discount off our room. Wish that we had stayed somewhere else. Please know that if you do not like planes overhead all night, you do not want to stay here. Actually all hotels in Plainfield have plane noise. We have stayed at several ones in Plainfield.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Quinta Inn & Suites Indianapolis AP Plainfield

Address: 2251 Manchester Drive, Plainfield, IN 46168
Location: United States > Indiana > Plainfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 16 hotels in Plainfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Indianapolis AP Plainfield 2.5*
Reservation Options:
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