Shady, dishonest, fraudulent, and inaccessible management.
The room we booked was not just not available to us when we arrived (late at night after a long drive and with four teenagers in tow) THE ROOM DID NOT EXIST AT ALL!
The VERY YOUNG lady at the front desk offered to comp us a second room (since the available room wouldn't accomodate us.) Even though it wasn't what we wanted, it was our best option so we accepted.
We began to notice unusual and unauthorized charges on the credit card. The manager was inaccessible but the other VERY YOUNG lady working the THREE TIMES we questioned it assured us we were simply being charged nightly rather than in one lump sum after check-out.
The night before we checked out we AGAIN asked to speak with a manager because the (again, unauthorized) charges had reached a sum total well beyond what we owed. Coincidentally the manager was suddenly available; but only to inform us that the charges were correct - for TWO rooms. When we expressed our shock and reminded him that the second room was supposed to be comped, he (literally shouted) "I don't know why you would think you could stay here for free!" (Note: We paid over $1,000 for the other room so AT NO POINT were we staying for free.)
This is the short version!!
Probably the worst part of all is we're TRYING to resolve this but we were recently informed this is a FRANCHIS and La Quinta as a company has "very little authority" for resolution!
There are plenty of other competitively priced, clean, and comfortable hotels in this area.
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