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“Nice Place” 4 of 5 stars
Review of BEST WESTERN PLUS Atrea Airport Inn & Suites

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BEST WESTERN PLUS Atrea Airport Inn & Suites
2.5 of 5 Hotel   |   6109 Cambridge Way, Plainfield, IN 46168   |  
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Ranked #4 of 16 Hotels in Plainfield
grayville
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Nice Place”
4 of 5 stars Reviewed July 5, 2014

Staff were very friendly and accommodating, freely providing local information when asked. Rooms were very nice and clean and tastefully decorated. Nice breakfast area. Pool is indoor and not very large, but appeared clean and well maintained. Parking was plentiful and handicapped parking conveniently located. Breakfast area was very amply stocked, good selection and alternatives for foods. Overall very impressed with this property and staff. Would definitely recommend for family-friendly place to gather.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
Thanks for your four star review. We are glad to hear that you enjoyed your stay at our property, we look forward to seeing you back in Plainfield soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    154
    56
    9
    8
    8
See reviews for
80
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed here on our way passing through Indiana on a summer road trip. Excellent hotel. Modern furniture and facilities. Very comfy bed. Clean room. Only thing is that there were some ants in our air conditioning unit. Service at front desk was fine and ok, but not outwardly welcoming. I'd still come here again if I was in the area.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
We are glad to hear that you enjoyed your stay at our property. We apologize for the issue in your room, our maintenance department does their best to maintain the rooms, and they have been notified of your specific issue. We appreciate your feedback, and we look forward to seeing you at our property again soon!
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Effingham, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed June 30, 2014

Melissa & her staff at this BW Plus saved a small family reunion from ending like the complete disaster that it started out as. We had booked a different hotel but upon arrival at that hotel we were told the pool was out of order. With 6 grandkids in tow & in town for 3 days, what were we to do? I started looking frantically to find other Best Western hotels but since it was a weekend I figured we were doomed.

I got Melissa on the phone at the BW Plus in Plainfield, IN & explained my situation to her. She was understanding & was able to accommodate our family despite a very busy weekend in Indianapolis. And let me tell you, this hotel was PERFECT!

Service was fantastic. Quality of everything was second to none. Rest assured that if you stay at this hotel, you will not regret it! Next time we are Indianapolis, we'll definitely be staying here again!!

Thank you again to Melissa & her staff!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
We appreciate your five star review! Your feedback is very important to us. We are pleased to hear that we could do so much to improve your visit to Plainfield. Customer service is our priority, and we do our best to accommodate all of our guests as best we can. We look forward to seeing you back at our property again!
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Sparland
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 29, 2014

We chose this property as it was mid-way for all our children to travel to. Staff were very friendly and accommodating, freely providing local information when asked. Rooms were very nice and clean and tastefully decorated. Had a minor issue with the bathtub drain in one room which was quickly resolved by the staff. We used the breakfast area for a family meal (take out) which the staff agreed to let us use at no charge. Pool is indoor and not very large, but appeared clean and well maintained. The handicapped lift for the pool was very thoughtful. Parking was plentiful and handicapped parking conveniently located. Breakfast area was very amply stocked, good selection and alternatives for foods.

Overall very impressed with this property and staff. Would definitely recommend for family-friendly place to gather.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
We truly appreciate your five star review! It is our pleasure to make all of our guests feel at home, and we are glad we could do the same for you. We apologize for any room issues you may have experienced. We do our best to keep our property clean and maintained, and we are glad you had a good experience in our rooms. We look forward to your next visit to Plainfield!
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Carrollton
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 28, 2014

Our room was clean & the bed was comfortable. This hotel was very recently remodeled and changed from a Sleep Inn to a Best Western Plus. The problem I had was the slamming doors in the hallway. I was woken at 1:30 am by a door slamming closed and then again at 5:30 am by a slamming door. Two weeks on the road at multiple hotels and this is the only one that doors make loud noise when they close. People have their luggage and don't close the doors by hand, they just let them swing closed behind them. BANG! The deadbolt of the door in our room would not engage the opening of the door jam...it was too high. Nice lobby and staff. The breakfast was good. Poor room layout as we were unable to see and use the TV from the desk or use the Remote.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
We are pleased to hear that you found your room comfortable and clean. However, we would like to let you know that our property was not remodeled from a Sleep Inn--we are a newer property that opened in 2009 as a Best Western property. We would also like to apologize for any noise issues you experienced from slamming doors--we do our best to make your stay as pleasant and comfortable as possible, and we are sorry to hear that other guests made your trip less so. Thank you for your feedback, we hope to see you back at our property in the future.
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Fairfield, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2014

This is an excellent out of town experience! Clean with a great staff! Comfortable, great location and all for a good price! We will be returning to this hotel next month!! Quiet, free wi-fi, cable TV with a LG 3D flat screen. Plenty of towels and fresh linens. Pool, weight room, bar, microwave, refrigerator... what more could you ask for in a home away from home.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
Thank you so much for your five star review! We are always pleased to hear positive feedback from our guests. We are glad to hear that you had a great experience with us, and we hope to see you at our property again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2014

I wish we had time in our schedule to stay another night, because this was the cleanest and most comfortable room we had during our week-long road trip. The beds are so comfortable with plenty of pillows and clean bedding.

The only thing negative we could say is that we requested a late check-out (noon) and a front desk employee mistakenly knocked on our door at 11:30am. The employee realized their error (that we were a late check-out) and apologized and we were able to finish getting ready and left at Noon as planned. I would not let this deter me from staying here again. You cannot beat the all-around value.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review, July 8, 2014
Thank you for giving us a five star review! Your feedback is very important to us, and we are always glad to hear when a guest has a great experience at our hotel. We would like to apologize for your being disturbed in the room, we always do our best to accommodate guest's requests for late check outs, but on occasion mis-communications do happen. We look forward to seeing you at our property again when you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Atrea Airport Inn & Suites

Address: 6109 Cambridge Way, Plainfield, IN 46168
Phone Number:
Location: United States > Indiana > Plainfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Plainfield
#2 Romantic Hotel in Plainfield
#3 Business Hotel in Plainfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Atrea Airport Inn & Suites 2.5*
Number of rooms: 67
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Also Known As:
Best Western Atrea Airport Hotel Plainfield
Best Western Atrea Airport Inn And Suites

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