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“Very nice hotel. Softball team was given a discounted rate...” 4 of 5 stars
Review of Baymont Inn & Suites Indianapolis Airport / Plainfield

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Baymont Inn & Suites Indianapolis Airport / Plainfield
2.0 of 5 Hotel   |   6010 Gateway Drive, Plainfield, IN 46168   |  
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Ranked #10 of 16 Hotels in Plainfield
Certificate of Excellence
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621 reviews from our community

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Hartford City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2013

I am glad that you contacted us as we wanted to let you know how unhappy we were with our visit. Outside of our room was the speaker for the hallway music, which we noticed was loud when we got to the hotel. At 10:00 p.m. I called the front desk asking that they turn off the radio. They did, however, at 1:30 a.m. we awoke again to music and again called the front desk. They did, however, again at 3:00 a.m. we again woke to music, wherein we called the front desk and let "Sarah" know that we were not happy about the music and we would be speaking with the manager. The music was turned off and she hung up on my husband. Not too professional! Continental breakfast, very poor in that the hot food containers were empty except for some runny eggs. The room was clean.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Dean Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontindyairport, General Manager at Baymont Inn & Suites Indianapolis Airport / Plainfield, responded to this review, December 25, 2013
Thank you for taking time to share your comments. I was here the night this happened and was the person you spoke to around 10pm. I mentioned to my relief, Sarah, that I had turned the music off as it was disturbing one of our guests. And, Sarah admits she did turn it back on around 3am as she was getting drowsy. What we didn't know.......was that someone had tampered with the volume control on your floor. What was supposed to be gentle, background music turned out to be blaring noise. I can definitely understand why it disturbed you. We have since fixed this situation and made it where no one can tamper with this control again. I know this doesn't help you now; I just wanted you to see how seriously we take guest satisfaction and to let you know that we didn't disregard your comments. We researched it and corrected it so that no one else has to go through this. We do apologize for your inconvenience and hope you will give us another try should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 8, 2013

For the type of hotel this is supposed to be, it just did not measure up. The room was clean, but the noise from the hallways was a problem. We had people slamming doors and talking loudly outside our room, and it sounded like they were inside our room. Also, breakfast was less than amazing. The biscuits were undercooked; the gravy was luke warm; there was no waffle iron. Instead they had toaster waffles. The seating area was too small, so we had to take out plates back to the room in order to sit down to eat. The pool area was clean, but they did not restock towels and the hot tub was not hot.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontindyairport, General Manager at Baymont Inn & Suites Indianapolis Airport / Plainfield, responded to this review, December 25, 2013
Thank you for taking time to share your comments about your stay at the Baymont Inn & Suites Indianapolis Airport. I was sorry to hear that you were disappointed with some aspects of your stay and appreciate your letting us know. I am a firm believer in the philosophy that I can't fix something if I don't know it's broke. For example, you weren't the only guest that commented on the size of our Breakfast Area. It was simply too small for the number of rooms we have. So, I am happy to announce that we have just finished a major overhaul of that area. We purchased new cafe' style chairs, added a big-screen television and replaced the flooring with ceramic tile. It looks great AND can now accommodate almost twice as many people. And, when not in use for breakfast, this area can be used by guests.......to watch television, to read, to play on their computers, OR to just hang out with their family or friends; keeping the noise away from the guestrooms. It was a mess for awhile but it was well worth it. Thank you again for your comments. We hope you'll give us another try should your travels bring you back our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Indianapolis Airport / Plainfield

Address: 6010 Gateway Drive, Plainfield, IN 46168
Phone Number:
Location: United States > Indiana > Plainfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Plainfield
#9 Business Hotel in Plainfield
Price Range (Based on Average Rates):
Hotel Class:2 star — Baymont Inn & Suites Indianapolis Airport / Plainfield 2*
Number of rooms: 81
Official Description (provided by the hotel):
The Best Deal in Plainfield! The Baymont Inn & Suites - Indianapolis Airport is located just 4 miles from the Indianapolis International Airport and offers complimentary 24-hr airport transportation. Hotel features include nicely appointed guestrooms, with brand new 32" flat screen TVs, microwave, refrigerator, coffeemaker, full-size iron/board and hairdryer; as well as an indoor pool w/whirlpool, 24-hr fitness center (with all new equipment!), free WIFI, business center w/guest computer, free on-site parking, complimentary 24-hr airport transportation, guest laundry and a Deluxe Breakfast Buffet. The Baymont Inn & Suites is convenient to downtown Indianapolis and its many restaurants, shops and attractions; such as the Indiana Convention Center, Lucas Oil Stadium (home of the Indianapolis Colts), Banker's Life (formerly Conseco) Fieldhouse (home of the Indiana Pacers & Indiana Fever), the Indianapolis Motor Speedway (home of the world-famous Indianapolis 500 & Brickyard 400 Races), Lucas Oil Raceway Park, the Indianapolis Zoo, White River State Park and the Childrens Museum (ranked one of the Top 10 in the US). There is lots to see and do - come see why we are the best deal in Plainfield! ... more   less 
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Also Known As:
Baymont Inn And Suites Indianapolis Airport/Plainfield
Baymont Inn & Suites Indianapolis Airport/Plainfield Hotel Plainfield

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